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Images from library not displaying in side rail in editor

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JanetH676
Occasional Contributor
‎12-02-2018 10:07 PM
‎12-02-2018 10:07 PM

Images from library not displaying in side rail in editor

We have dozens of images from previous emails in folders in our library.  They show up fine when looking at the library but are not displaying for selection in the email editor.  The number of images in the folder is displayed properly, but the images themselves are not displaying.

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Frankie_P
Moderator
Moderator
‎12-03-2018 03:09 PM
‎12-03-2018 03:09 PM

Re: Images from library not displaying in side rail in editor

Hi @JanetH676

 

I apologize this is happening! I took a look at your account and can see your most recent email has been sent to your contacts. Were you able to see your images after all? Please let us know if there is anything else we can assist with further.


Frankie.P
Community & Social Media Support

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JanetH676
Occasional Contributor
‎12-07-2018 10:46 PM
‎12-07-2018 10:46 PM

Re: Images from library not displaying in side rail in editor

I was able to find a workaround.  If I put another photo in the email, then double click that photo to edit it, I can see the rest of the library then and replace it with the photo I need.  Not a great way to work, but it got the job done for now.

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Adrienne_B
Employee
Employee
‎12-08-2018 12:02 PM
‎12-08-2018 12:02 PM

Re: Images from library not displaying in side rail in editor

Hi @JanetH676

 

I'm glad you were able to find a workaround, in the meantime, I have submitted your feedback on this issue. 

 

Thank you for choosing Constant Contact. Have a good day!


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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