Images from library not displaying in side rail in... - Constant Contact Community

JanetH676 · ‎12-02-2018

We have dozens of images from previous emails in folders in our library. They show up fine when looking at the library but are not displaying for selection in the email editor. The number of images in the folder is displayed properly, but the images themselves are not displaying.

Frankie_P · ‎12-03-2018

Hi @JanetH676

I apologize this is happening! I took a look at your account and can see your most recent email has been sent to your contacts. Were you able to see your images after all? Please let us know if there is anything else we can assist with further.

Frankie.P
Community & Social Media Support

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JanetH676 · ‎12-07-2018

I was able to find a workaround. If I put another photo in the email, then double click that photo to edit it, I can see the rest of the library then and replace it with the photo I need. Not a great way to work, but it got the job done for now.

Adrienne_B · ‎12-08-2018

Hi @JanetH676

I'm glad you were able to find a workaround, in the meantime, I have submitted your feedback on this issue.

Thank you for choosing Constant Contact. Have a good day!

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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AshlieH5 · ‎02-15-2022

@adrienne_B, was this issue ever resolved. I'm running into the same problem and the workaround is not working.

Caitlin_M · ‎02-16-2022

Hi @AshlieH5. This happens more as a result of a connectivity or browser issue. I went into your account and was able to see images on my end. I would suggest trying a different browser or private window to see if the images appear there.

Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Images from library not displaying in side rail in editor

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