Images not appearing in newsletters

JillF812
Participant

Images not appearing in newsletters

I am not able to see images in my newsletters today. I have tried both Safari and Google Chrome. Chrome just acts as if there were no images in the newsletter, while Safari shows empty boxes where the images should be with a question mark in the center. When I right click to open the file in a new window, the message says "Safari can't connect to the server "files.constantcontact.com"". Are you having a server issue today? (February 4, 2019)

29 REPLIES 29

Hi @RachelP8610 

 

Thank you for reaching out about your emails! Making sure your contacts select to have images display is always a great first step. Have you have them whitelist Constant Contact as well? Doing this is an important step to take as some of the provided links are connected to our image database. 

 

With that said we would like to collect a few more details on what your contacts are experiencing. For instance, is this happening for more than one contact or on more than one computer/email client? Are the images visible in the editor or a test send? Are you unable to see all images or just certain images? Having examples of these images also helpful to determine if they are hosted in the Library, or hosted through a third-party. Also, what email client is this email being viewed through? Or is it being viewed through a web-based client?


Frankie.P
Community & Social Media Support

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AmandaC4153
Participant

I am also having the same issue. They appear to work in "preview" but when I "Send Test", the email where the images should be are big blank boxes.

Hi @AmandaC4153 

 

I apologize you too are having this experience! Have you tried the suggested workaround of whitelisting Constant Contact? I also would suggest providing us with some of the details previously requested in this thread:

 

  • What email client is this email being viewed through?

  • Is this happening for more than one contact or on more than one computer/email client?

  • Are you unable to see all images or just certain images?

  • Are these images hosted in the Library, or hosted through a third-party?

     

     

This is all helpful information needed to troubleshoot further.


Frankie.P
Community & Social Media Support

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I'm having this issue as well. I've tried everything off your support site with adjusting security settings within the email client.

 

I have two users in our domain using Outlook 2013 having this same issue. We are able to click on the links within the email but the images that are attached to the hyperlinks do not display. I have added a screenshot for clarification.

 

I've opened other newsletters that are sent from other companies with the same basic formatting (images attached to hyperlinks) and they open fine and the images are displayed. I believe this to be some sort of Constant Contact issue.

 

I've looked in our Exchange Server for any thing related to the issue, added your domains to our whitelist, and nothing worked. This issue started today. Last week they sent out an EBlast and no issues were present.

 

dougccissue (2).PNG

Hi @KKSales ,

 

Our higher level technical team has seen this pop up a few times today, but we've so far been unable to replicate on our end through test emails and Litmus tests. I've assigned your case to their queue for further follow-up, but they are noting that this seems to be a relatively recent issue (as noted by Microsoft) that can sporadically occur for Outlook 2010 & 2013. However, your blocked images icon is different from what is displayed in that article, so your issue may be entirely separate.

 

The technical team will investigate and follow up within the next 4 business days. In the meantime, they're suggesting following the process described in the Microsoft article, as well as checking to make sure your sending email address, and all of our domains, are safelisted on your side. If the issue persists even after performing all those functions, please let the technical team know as a response to their email to you.


William D
Community & Social Media Support

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DaveV090
Occasional Participant

I'm having a similar issue where the images don't populate in the test email when I'm viewing them from a remote desktop on my company's server, but when I view them on my PC they appear.

Hi @DaveV090 ,

 

Have you checked your remote desktop's settings to make sure that images are allowed through for emails sent through us? You may need to make sure our domains are safelisted in your program, if your remote desktop view is automatically blocking them.


William D
Community & Social Media Support

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DaveV090
Occasional Participant

Hi William_D,

I'll look into that, but it's a new issue that was never a problem in the past.

Hello @DaveV090,

 

Thank you for looking into that! It could be a new issue due to recent changes in security filters. 


Zoe H.
Community & Social Media Support

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