I am not able to see images in my newsletters today. I have tried both Safari and Google Chrome. Chrome just acts as if there were no images in the newsletter, while Safari shows empty boxes where the images should be with a question mark in the center. When I right click to open the file in a new window, the message says "Safari can't connect to the server "files.constantcontact.com"". Are you having a server issue today? (February 4, 2019)
Thank you for reaching out about your emails! Making sure your contacts select to have images display is always a great first step. Have you have them whitelist Constant Contact as well? Doing this is an important step to take as some of the provided links are connected to our image database.
With that said we would like to collect a few more details on what your contacts are experiencing. For instance, is this happening for more than one contact or on more than one computer/email client? Are the images visible in the editor or a test send? Are you unable to see all images or just certain images? Having examples of these images also helpful to determine if they are hosted in the Library, or hosted through a third-party. Also, what email client is this email being viewed through? Or is it being viewed through a web-based client?
I apologize you too are having this experience! Have you tried the suggested workaround of whitelisting Constant Contact? I also would suggest providing us with some of the details previously requested in this thread:
What email client is this email being viewed through?
Is this happening for more than one contact or on more than one computer/email client?
Are you unable to see all images or just certain images?
Are these images hosted in the Library, or hosted through a third-party?
This is all helpful information needed to troubleshoot further.