Thank you for bringing this to our attention! The image you have included definitely helps to understand what you're seeing. We have seen cases where photos taken with mobile phones can change orientation when uploading it into an account. This is usually caused by orientation of the phone when the picture was taken. Was this image taken on a phone? If so knowing if it was an iPhone or Android and even the model of your phone is helpful information for us to track. With that said, I can see our chat support was also able to share directions on how to change your image's rotation.
So Frustrating! I've been trying to upload a photo for the past hour and it continues to show up wrong, no matter which photo I use!
Of course! Have a wonderful day.
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