Images uploaded are upside down

JerryT606
Participant

Images uploaded are upside down

Do you know what I can do about images that are uploaded that look right -  but are upside down when added  to CC?   I have even tried to save them upside down and they still are the wrong way in CC.  Please help! CC Truck.jpg

4 REPLIES 4
Frankie_P
Moderator

Hi @JerryT606 

 

Thank you for bringing this to our attention! The image you have included definitely helps to understand what you're seeing. We have seen cases where photos taken with mobile phones can change orientation when uploading it into an account. This is usually caused by orientation of the phone when the picture was taken. Was this image taken on a phone? If so knowing if it was an iPhone or Android and even the model of your phone is helpful information for us to track. With that said, I can see our chat support was also able to share directions on how to change your image's rotation


Frankie.P
Community & Social Media Support

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KathleenP315
Consulting & Training

So Frustrating! I've been trying to upload a photo for the past hour and it continues to show up wrong, no matter which photo I use!

KathleenP315
Consulting & Training

I followed technical help to rotate the image.  It worked.  Thank you!

Hello @KathleenP315,

 

Of course! Have a wonderful day. 


Zoe H.
Community & Social Media Support

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