Images uploaded are upside down

JerryT606 · ‎03-25-2020

Do you know what I can do about images that are uploaded that look right - but are upside down when added to CC? I have even tried to save them upside down and they still are the wrong way in CC. Please help!

Frankie_P · ‎03-25-2020

Hi @JerryT606

Thank you for bringing this to our attention! The image you have included definitely helps to understand what you're seeing. We have seen cases where photos taken with mobile phones can change orientation when uploading it into an account. This is usually caused by orientation of the phone when the picture was taken. Was this image taken on a phone? If so knowing if it was an iPhone or Android and even the model of your phone is helpful information for us to track. With that said, I can see our chat support was also able to share directions on how to change your image's rotation.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

KathleenP315 · ‎03-29-2020

So Frustrating! I've been trying to upload a photo for the past hour and it continues to show up wrong, no matter which photo I use!

KathleenP315 · ‎03-29-2020

I followed technical help to rotate the image. It worked. Thank you!

Zoe_H · ‎03-29-2020

Hello @KathleenP315,

Of course! Have a wonderful day.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.