Images

Maggie_Trask
Frequent Participant

Images

I cannot get an image to drag over from my images nor can I get one from my library,. It will say the it needs refreshing then close out.

1 REPLY 1
William_D
Moderator

Hello @Maggie_Trask ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed.

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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