Imported Contacts Don't Add Up...

[e-sleuth]

I just tried to import 49 contacts to an empty list from a spreadsheet.

According to the Activity log, it said that out of the 49 contacts, there were 3 errors (invalid, opted-out subscriber, invalid).

When I go back to the list, it only shows 41 contacts on it. Since when does 49-3=41? What happened to those 5 missing contacts, and how do I prevent this from happening in the future?

[Jarrad_M · Accepted solution]

UPDATED: July 2018

HI,

Usually, when contacts don't add up, that means there are duplicate contacts in your file or contacts with no email address. What you can do is sort the contacts in your file by alphabetical order and then manually check to see if any contacts are repeated or missing emails.

If there are no contacts that repeat, try saving the file as a different format. For instance, if it's XLS, try saving as CSV.

If you continue to have trouble, please send me a private message and attach the file you uploaded.

Thanks,

[e-sleuth]

Thank you for clarifying. There were a couple duplicates though the report didn't make any of them show up as "errors" which is why I was confused. It'd be nice if there was a feature to tell you that in the report.

[Jarrad_M]

Hi,

Happy I could help. I'll submit this as a feature request.

Thanks,