Importing a list but tags are not being read


Importing a list but tags are not being read

I have 7,000+ contacts that we have categorized with different tags, all have been formatted as required by constant contact, comma no space in between tag labels. When importing, no tags are being uploaded. I am not sure what I have been doing wrong. Hope there is someone who can give me advice!!


Hello @JessicaT13 ,


When uploading a list of contacts from a file that contains tags you need to make sure all the tags you are getting ready to add have been created manually before doing the upload. Creating the tags manually prior to uploading the file allow the contacts to be all tagged properly. I have attached the steps on creating a tag here.


John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

I've created tags already as required by constant contact but they aren't being read in the upload. advice please

Hello @FirstNameL30130,


We're sorry about the delay in responding. I think it would help us to take a look at the spreadsheet you are uploading to see if we can observe any potential issues that might be preventing the attachment of the tags. Please email us at social_support(at)constantcontact(dot)com with your account username, a reference to this Community thread, and the spreadsheet in question. We'll investigate and follow up! Thank you. 

Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.