Improve Contact List Maintenance Reliability

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Occasional Organizer

Improve Contact List Maintenance Reliability

This is more of a complaint than an idea. While I have great appreciation for the Constant Contact product, I am growing very frustrated with the maintenance of my Constant Contact "Contacts" list. For my business purposes it is not cost effective for me to pay for a larger (501-2500) Contact list. I NEVER mail out a newsletter without confirming that my Contact list is below 500.

However on several occasions I have been billed at the higher level. Support personnel have been good enough to confirm my list numbers and credit my account on such occasions, but it is still a hassle.

After multiple calls to Support I am learning that apparently your contact list server is not reliable and I cannot depend upon it updating my Contact list upon the addition/deletion of addresses. One support agent on a previous call told me I need to call each time and have them reset my list manually.

However in an online Chat I just asked with "Vanessa" to do so. She initially told me it wasn't necessary.

 

Upon further questioning, However, she revise her answer and told me I needed to manually check back for at least 24 hours to confirm my list was reset automatically... and if not, THEN contact Support again.

As much as I like the product, this list maintenance issue is getting very frustrating. I would appreciate greater reliability of the Contact List server. Thank you

1 REPLY 1
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CTCT Employee

Re: Improve Contact List Maintenance Reliability

Hello @RichardS230,

 

Thank you so much for bringing this to our attention! We apologize for the inconvenience and your feedback will be submitted to the appropriate department.

 

Please feel free to reach out to us if you have any further comments or concerns, we appreciate your communication.

 

Thank you,

 

-Curtis P
Community & Social Media Support

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