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Improve Customer Service

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New Member

Improve Customer Service

Listen to the call I had with Cathy. I authorized a prepayment of $312. I received a confirmation for $312 and for $65. That is unacceptable. What is the point of prepaying? Certainly, it is not to get charged twice. If my account was running low, why did not I receive an invoice? Then when I called back, the fire alarm was going off and the person I spoke to hung up on me. 

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Employee

Re: Improve Customer Service

Hello @DebbieH413. I do apologize one of our call centers had a fire drill yesterday. During this time all calls had to be disconnected. I see you were able to call in this morning and get in contact with our Billing department. If you have any further questions regarding this issue please reach out to that team.    


Liz_M
Community & Social Media Support

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