You charged me $4.81 for Inbox Preview. I tried it a couple of times during the free trial and did not sign up for this. I don't use it or like it. Refund the money and make sure I am not signed up for it. Thank you.
Thank you for reaching out to us. We are sorry that you were charged for the Inbox Preview without signing up for it. I have reached out to the team in charge and Inbox Preview will be removed within the next 2 business days. As far as the refund goes, it has to go through our billing and finance team so I unfortunately do not have a turnaround time for that, but submitted your request for a refund on the product. Please let us know if there is anything else we could assist you with, and again, so sorry about that!
Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview, especially if it was not something you wanted to have added onto your account. If its not something that you use or find useful, I will create a case to the team in charge and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.
You are welcome. Please let us know if there is anything else we could do to assist you!
Thanks for reaching out on the Community. I'm sorry that you were charged for Inbox Preview. I can create a case for you to get that taken off your account, it usually takes a couple of business days. Because we are closed on the weekend, our team will assist you first thing Monday.
Hi, I am in the same boat. I accidentally clicked on Inbox Preview and was charged for this unwanted service. I would like to cancel this service. I am happy with Constant Contact as a whole, but I do not want this feature. Thank you.
Hello @EdwardA4. Thanks for reaching out to us in the Community. I'm sorry about the confusion but I have requested our team to remove the Inbox Preview product from your account. Let us know if you have any more questions!
I also didn't want to purchase the inbox preview. It was a complete mistake to purchase it, could I please get the $10 refund? I didn't realize it required a purchase until I clicked the purchase button.
Thank you for reaching out to us! I understand that you mistakenly added the Inbox Preview to your account. In order for that to be taken off your account we would need you to call in and speak with one of our billing reps. For account security we cannot discuss cancellations publicly. Please let us know if you need any further assistance.
Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview if it was not an intentional purchase. I will create a case to our billing team and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.
I'm sorry Inbox Preview didn't work out for you. I've submitted a request for refund to Billing Support, and this feature will be removed from your account within the next two business days.
We're sorry for any confusion about this. The Inbox Preview feature can be added directly from within your account, or a Customer Support representative can add it to your account at your request. Please let us know if you have any additional questions as it has now been removed from your account.
As we cannot discuss billing issues on this forum, I created a case for you for that refund. Thank you!