Inbox Preview

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Member

Re: Inbox Preview

Hi,

We signed up to try inbox preview earlier this week, and do not find it useful. How can I have this removed from our account? Thank you!
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Moderator

Re: Inbox Preview

Hi @JamesL204 

 

I'm sorry to hear you feel this way on our Inbox Preview feature! For your account security we ask that you please call into our Billing Department to receive assistance with removing this feature.


Frankie.P
Community & Social Media Support

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Member

Re: Inbox Preview

Hi,

We signed up to try inbox preview earlier this week, and do not find it useful. How can I have this removed from our account? Thank you!

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CTCT Employee

Re: Inbox Preview

Hello @Umbral,

 

Thank you for reaching out to the Community! To have inbox preview removed, you will want to give our Billing team a call. To have anything removed or cancelled, a call into our Billing department is always needed for security reasons. Thanks! 


Zoe H.
Community & Social Media Support

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New Member

Re: Inbox Preview

Why is there even an extra charge for this??? 

 

We have been with Constant Contact for many years & were never charged extra for this service & have always had it.

 

One of our staff designs the email and just sends it to me for preview via email for approval and now we have to pay extra for that?   I don't understand.... 

Is this correct?

Tags (2)
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CTCT Employee

Re: Inbox Preview

Hello @DarleneL02068 it looks like you may be describing Previewing an Email or Test Sending an Email. These features are free within your account.

 

This thread is discussing an additional service we offer which is Inbox Preview. When you send a test email to yourself, you can only see how it looks in your own inbox, inbox preview allows you to see how your email will appear across multiple email clients and devices. 


Brigitte P
Community & Social Media Support

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Member

Inbox Preview - STOP BILLING ME

I tried inbox preview.  I used it once.   I did not like it.  Please stop billing me for this.  We pay enough for your service...This should be free.  Please stop billing our account for this.  We do not use it, we do not want it, and you give us no way to disable it.

 

Thank you.

 

CTCT Employee

Re: Inbox Preview - STOP BILLING ME

Hello @JamesC0632,

 

Thank you for reaching out to us on the Community and for the feedback. I am so sorry that the tool's use has been unsatisfactory for you. I will create a case for our billing team and your request to cancel Inbox Preview will be processed as soon as possible. Please let us know if there is anything else we could assist you with!

Liz M.
Customer Engagement Specialist

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Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

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Visitor

Inbox preview

Hi. I accidentally clicked on the inbox preview and was charged $10. I've now been charged $10 for an additional 3 months and can't figure out how to stop it. I don't use the service, never have. I get an invoice for the $10 but can't find where on my account I have subscribed to the service to turn it off. Constant Contact, I'm not impressed. Please make your charges obvious with an option to cancel.

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Visitor

Re: Inbox preview

I agree, we cant get the test email to work at all anymore.

 

Looks like Constant Contact just want an extra $10 for feature that used to be free and has worked just fine until now.....

 

We are already charged a very high price for the service.

 

Not impressed....

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