You charged me $4.81 for Inbox Preview. I tried it a couple of times during the free trial and did not sign up for this. I don't use it or like it. Refund the money and make sure I am not signed up for it. Thank you.
Thank you for reaching out to the Community! I apologize this service was added on to your account. For the security of your account we cannot go into an account's billing details through the Community. Please give a call in to our billing department at the numbers and hours listed here. Any one of our billing agents can help with this charge on your account and you get any other answers you may need. Thanks!
I also did NOT want email preview for $10. You should make it more clear what your accepting on the page. Burried in the 4 paragraphs you can see the $10 charge for it, but the page looks like your accepting some terms and conditions NOT agreeing to a $10 charge for a redundant add-on. Please remove it from my account and refund any charges incurred from it. Thank you
Hello @SustainableSales! I'm sorry to hear that you are not going to be using our Inbox Preview tool. I am going to reach out to the contact email on your account with some information about cancelling this add-on. Please let us know if you have any further questions!
Hello @ThomasG24. Thanks for posting in the Community! For the security of your account we cannot go into an account's billing details through the Community. One of our Billing representatives would be happy to assist you with cancelling this product. You can call them at the numbers and hours listed here.
Do you think you accidentally signed up for the Inbox Preview feature? If that's the case and you wish to remove it from your account then please give our billing team a call to have it removed. Click Here for their contact information.
Otherwise, please let me know if I misunderstood your post or if you have additional questions.
Thanks and have a great weekend!
Thanks for reaching out to the Community! I'm sorry to hear you accidentally added on this service to your account. For your account security we cannot go into an account's billing details through the Community. We ask that you call into billing at the hours and numbers here. One of our Billing agents can help remove this tool.
I'm sorry to hear this has happened to you as well! To help maintain your account's security we would be unable to change your billing information here in the Community. If you would like to take off our Inbox Preview tool from your account we ask that you please call in to our Billing Support. One of these agents can be reached at the numbers and hours listed here.
I would also like this removed from our account as it should be included, and doesn't work anyway half the time. Why doesn't a section exist on the website to remove add-ons? This definitely feels like a nickel-and-dime attempt and your company should look into just including it in plans.
Thank you for reaching out to us. I do apologize for the inconvenience, but in order to maintain account security while discussing the cancellation of additional products, you would need to contact our billing department. Their number and hours of operation can be found Here.
I accidentally clicked on the inbox preview and was automatically charged for the service, but am having THE HARDEST time finding how to cancel the feature. I do not use it, just clicked on the tab by accident. How do I go about removing this feature from my account>?
Hello @WOHSMusic ,
Thanks for reaching out to the Community! For your account security we cannot go into an account's billing details through the Community. We ask that you call into billing at the hours and numbers here. One of our Billing agents can help remove this tool.
Hello @MikeD19 ,
You can cancel add-on services like Inbox Preview through our Billing support. To make sure you're assisted I got your case submitted to the Billing team. They should be reaching out to your account's primary email address within the next 1-2 business days with an update. For a quicker response, you may wish to call them directly.