Inbox Preview

DaynaS26
Occasional Participant

Inbox Preview

You charged me $4.81 for Inbox Preview. I tried it a couple of times during the free trial and did not sign up for this. I don't use it or like it. Refund the money and make sure I am not signed up for it. Thank you.

64 REPLIES 64
Hayley_L
Employee

Hello @DaynaS26,

 

Thank you for reaching out to us. We are sorry that you were charged for the Inbox Preview without signing up for it. I have reached out to the team in charge and Inbox Preview will be removed within the next 2 business days. As far as the refund goes, it has to go through our billing and finance team so I unfortunately do not have a turnaround time for that, but submitted your request for a refund on the product. Please let us know if there is anything else we could assist you with, and again, so sorry about that!

 

Hayley L
Community & Social Media Support

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AlanM4
Health Practitioners & Centers

I believe the same thing happened to me but I was charged $10. I do not use the inbox preview or find it useful.

Hello @AlanM4,

 

Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview, especially if it was not something you wanted to have added onto your account. If its not something that you use or find useful, I will create a case to the team in charge and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.

Hayley L
Community & Social Media Support

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AlanM4
Health Practitioners & Centers

Thank you!

Hello @AlanM4,

 

You are welcome. Please let us know if there is anything else we could do to assist you!

Hayley L
Community & Social Media Support

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Hi, I was charged in April and again in May $7 each time for inbox preview. I do not want this feature and see no way in my account settings to turn it off. Please turn it off on my account and refund me. Thanks!

Hello @patchogueartist,

 

Thanks for reaching out on the Community. I'm sorry that you were charged for Inbox Preview. I can create a case for you to get that taken off your account, it usually takes a couple of business days.  Because we are closed on the weekend, our team will assist you first thing Monday.

Hayley L
Community & Social Media Support

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EdwardA4
Consulting & Training

Hi, I am in the same boat. I accidentally clicked on Inbox Preview and was charged for this unwanted service. I would like to cancel this service. I am happy with Constant Contact as a whole, but I do not want this feature. Thank you. 

Hello @EdwardA4Thanks for reaching out to us in the Community. I'm sorry about the confusion but I have requested our team to remove the Inbox Preview product from your account. Let us know if you have any more questions!


Caitlin M.
Community Manager
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RonnyH94
Occasional Participant

I also didn't want to purchase the inbox preview. It was a complete mistake to purchase it, could I please get the $10 refund? I didn't realize it required a purchase until I clicked the purchase button.

Hey @RonnyH94,

 

Thank you for reaching out to us! I understand that you mistakenly added the Inbox Preview to your account. In order for that to be taken off your account we would need you to call in and speak with one of our billing reps. For account security we cannot discuss cancellations publicly. Please let us know if you need any further assistance.

 

Desi_B
Community & Social Media Support

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Same happened to me. Please, refund the money and log me out of that service. Thanks.

Hello @DanaeO5,

 

Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview if it was not an intentional purchase. I will create a case to our billing team and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.

 

Liz M.
Customer Engagement Specialist

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CathiL1
Occasional Participant

As others have said with a cancellation method not exisiting, can you please cancel the inbox preview for my account and refund the recent $5 charge as I do not want this service? Thanks.

Hi @CathiL1,

 

I'm sorry Inbox Preview didn't work out for you. I've submitted a request for refund to Billing Support, and this feature will be removed from your account within the next two business days.

 


Nichelle M
Community & Social Media Support

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IrinaK9
Regular Participant

I have also been charged for inbox preview for months and did not sign up for it and was never told there would be a charge.  3 months of $5 charges without being told??  Wondering how this happends...

Hi @IrinaK9,

 

We're sorry for any confusion about this. The Inbox Preview feature can be added directly from within your account, or a Customer Support representative can add it to your account at your request. Please let us know if you have any additional questions as it has now been removed from your account. 

 


Nichelle M
Community & Social Media Support

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IrinaK9
Regular Participant

It can be added, but without the information that it will cost $5/month.  Nowhere was that information shared.  I would also like a refund asap.  

Hi @IrinaK9,

 

As we cannot discuss billing issues on this forum, I created a case for you for that refund. Thank you!

Gwendolyn B
Customer Engagement Specialist
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ChristeenA
Occasional Participant

Thank you Irena, how can i follow up on the progress of my refund case?