Inbox Preview

[DaynaS26]

You charged me $4.81 for Inbox Preview. I tried it a couple of times during the free trial and did not sign up for this. I don't use it or like it. Refund the money and make sure I am not signed up for it. Thank you.

[Hayley_L]

Hello @DaynaS26,

Thank you for reaching out to us. We are sorry that you were charged for the Inbox Preview without signing up for it. I have reached out to the team in charge and Inbox Preview will be removed within the next 2 business days. As far as the refund goes, it has to go through our billing and finance team so I unfortunately do not have a turnaround time for that, but submitted your request for a refund on the product. Please let us know if there is anything else we could assist you with, and again, so sorry about that!

[AlanM4]

I believe the same thing happened to me but I was charged $10. I do not use the inbox preview or find it useful.

[Hayley_L]

Hello @AlanM4,

Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview, especially if it was not something you wanted to have added onto your account. If its not something that you use or find useful, I will create a case to the team in charge and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.

[AlanM4]

Thank you!

[Hayley_L]

Hello @AlanM4,

You are welcome. Please let us know if there is anything else we could do to assist you!

[patchogueartist]

Hi, I was charged in April and again in May $7 each time for inbox preview. I do not want this feature and see no way in my account settings to turn it off. Please turn it off on my account and refund me. Thanks!

[Hayley_L]

Hello @patchogueartist,

Thanks for reaching out on the Community. I'm sorry that you were charged for Inbox Preview. I can create a case for you to get that taken off your account, it usually takes a couple of business days.  Because we are closed on the weekend, our team will assist you first thing Monday.

[EdwardA4]

Hi, I am in the same boat. I accidentally clicked on Inbox Preview and was charged for this unwanted service. I would like to cancel this service. I am happy with Constant Contact as a whole, but I do not want this feature. Thank you. 

[Caitlin_M]

Hello @EdwardA4. Thanks for reaching out to us in the Community. I'm sorry about the confusion but I have requested our team to remove the Inbox Preview product from your account. Let us know if you have any more questions!