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Inbox Preview

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Occasional Participant

Re: Inbox Preview

Thank you Irena, how can i follow up on the progress of my refund case?

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Administrator

Re: Inbox Preview

Hello @ChristeenA. If you reply directly to the email that I sent to you regarding your Inbox Preview charge, it will be send over to the team that has ownership of your case. 


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Inbox Preview

I belive the same thing happened to my account, i did not sign in for the inbox preview i want to remove it and get a refund on the money spent. it started in April which means i was charged for 5$ in April, May, June and July.

 

Thanks

 

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Administrator

Re: Inbox Preview

Hello @ChristeenA. I'm sorry that this happened to you but I have sent over your information to our support team about removing this feature from your account. Please let us know if you have any more questions!


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Inbox Preview

Dear Caitlin,

i want to get a refund on the money spent. it started in April which means i was charged for 5$ in April, May, June and July. 

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Administrator

Re: Inbox Preview

Hello @ChristeenA. Since we cannot discuss account charges publically, I am going to email you more information regarding the Inbox Preview charge on your account. Thank you.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: Inbox Preview

Yes, I too am being charged $10 extra a month for this service I don't recall signing up for.  Please cancel this for me and refund me for the recent months I was billed. 

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Employee

Re: Inbox Preview

Hello @ZaneA4,

 

For account security, we require that you call our billing department to cancel or change any services on your account. You will find the billing department contact information and hours of operation here. Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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Re: Inbox Preview

Hi, I do not want Inbox Preview and see no way in my account settings to turn it off. Please turn it off on my account and refund me. Thanks for the help, have a good one!

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Employee

Re: Inbox Preview

Hi @Peninsula_Bridge,

 

For account security, we cannot discuss product cancellations publicly. We require that you call our billing department to cancel or change any services on your account. You will find the billing department contact information and hours of operation here.

 

Please let us know if there is anything else we can do for you.

 

Donna_P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

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