Inline Form pop-up shows blank in safari

[GMGVEGAS2013]

I have an inline form pop-up on our site (after scrolling down 25% and 3 pageviews of the different vegas inc articles) and it displays and works perfectly on Google Chrome, but on Safari on Mac it shows the pop up box, but everything inside is blank. Any ideas on why Safari would display it as blank or how it could be fixed to display correctly?

[Brigitte_P]

Hey there @GMGVEGAS2013 

Thank you for providing great information to help us begin troubleshooting this. Commonly we see this as a result of specific browser settings, meaning you may have something preventing the pop-up form from fully functioning on Safari which isn't present on Chrome.

For Safari, you first need to go into Private Browsing to see if that resolves the issue:

1. Click on the Safari menu, then choose Private Browsing.
   
   
2. Select OK when prompted with "Do you want to turn on Private Browsing?"
3. You are now Private Browsing and can tell by the word "Private" in the right-hand corner of the address bar.

4. Now go to the website where the Pop-up form was showing blank. is it still appearing blank within this view? 

Another Common browser setting that may be the cause of this is browser extensions. Once you exit out of Safari private browsing, you can follow these steps to rule out if any browser extensions are the cause of this:

To view and turn off extensions:

1. Click on the Safari menu, then choose Preferences.
2. Click Extensions.
3. For each extension, uncheck the "Enable" checkbox to disable it.

Please respond back to this thread if you are still experiencing the pop-up form not displaying correctly after trying out these steps.

[GMGVEGAS2013]

Thanks. Unfortunately, disabling all extensions and viewing in private browser still results in the same issue. It is only a problem with Safari and not Chrome, Opera, Firefox.

[Frankie_P]

Hi @GMGVEGAS2013 

Thank you for following up with these details. We have seen cases where the Inline Sign Up Form is not visible specifically on Safari 11 for Mac computers. In these cases we suggest using a different browser. Some users also change specific coding on their website to help with this. The coding these users change is:

<script type="text/javascript">
document.getElementById('password').focus();
</script>

They then replace it with this coding:

<script type="text/javascript">
//document.getElementById('password').focus();
</script>

In the meantime we have also tracked this experience in your account and added you to our queue to be notified when this is resolved.