Inserting HTML Code

[user857172]

Hello

I am asking for help regarding inserting HTML code into an email. I don't want to use the custom code campaign, just insert some code into an existing template. if anyone can help that would be great.

Thanks

[Brian_H · Accepted solution]

Hello, @user857172 

Thanks for joining us in the Community. We certainly understand why it would helpful to make adjustments to your campaign via HTML. However, in the editor there isn't an option to add in your own code. We will forward this to the appropriate teams to look into adding this in the future.

[DougF51]

I'd appreciate this as well.

[Brigitte_P]

Hello @DougF51 !

At this time we do not offer inserting HTML code into our 3rd generation email editor. You may be interested in taking a look at our Custom Code Editor however I will certainly relay your feedback to our team! Let us know if there's anything else you'd like to share.

[johns195]

why is it not an option now?

it was before ,and was easy to use

[Zoe_H]

Hello @johns195,

We do not have an option anymore due to formatting issues that were occurring in the email newsletters. We design all of our products based on customer feedback so we will definitely be relaying this to our engineers! Thanks so much.  

[johns195]

Ok thank you Zoe!!

[Zoe_H]

Hello @johns195,

Of course! Have a wonderful day. 

[Lynsi]

Hi, I hope I can piggy-back on this because I just need one coded element in an existing template. A designer worked on this for us in the past and was able to insert a countdown clock into an email and we're working with a different designer this year to achieve the same thing. I can't replicate what the former designer did because that asset no longer shows up in the email and their design is proprietary. Am I able to make something function the way it did before, or did this go away? Thanks!

[William_D]

Hello @Lynsi ,

Unfortunately RSS feeds are no longer really accepted by the majority of email clients due to the potential security risks they have, which is why they're not included in the current email editor. If you know how to use HTML, you can try recreating it in our custom code editor, but there may be certain restrictions on its capabilities / functionality.