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Instagram Account still not working

BillP272
Participant
‎08-29-2021 12:08 PM
‎08-29-2021 12:08 PM

Hi... I am still having issues with my instagram account / not being able to use your social media platform to post on it.  Has been over a month since they said they would fix it.

 

0 Votes
3 REPLIES 3
Zoe_H
Employee
Employee
‎08-29-2021 01:12 PM
‎08-29-2021 01:12 PM

Hello @BillP272,

 

Thank you for reaching out to the Community! Can you give us some more information about what is not working when trying to post? Thanks! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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BillP272
Participant
In response to Zoe_H
‎08-29-2021 01:15 PM
‎08-29-2021 01:15 PM

Have unlinked, / relinked accounts numerous times but get API error issues.  See Screengrabs.  Screen Shot 2021-08-29 at 1.13.37 PM.pngScreen Shot 2021-08-29 at 1.13.20 PM.png

0 Votes
Zoe_H
Employee
Employee
In response to BillP272
‎08-29-2021 01:17 PM
‎08-29-2021 01:17 PM

Hello @BillP272,

 

Thank you for that information. A workaround to try and fix this is to login into your Instagram account on a mobile device and convert the account back to a business page.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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