I'm so sorry to hear the directions in this thread have not worked for you. We would be more than happy to help you further with adding your social media links to your email! Was there any part of our directions that were confusing? Are you receiving any error messages? Are you unable to find where to edit or insert your social media link? Having these details can help us to better understand your experience.
The link you just provided appears to be a link to your website, not to your instagram account. You would need to go to your instagram page directly and copy the link from the top. It should start with instagram.com/(something related to your business name).
I replace the link with the correct link and hit done all day. It always reverts to http://blank. I have tried as owner account. I have tried deleting and re-adding Instagram. I have tried deleting and re-adding the whole social media bar. It always reverts to http://blank.
Thanks for coming to the Community for help. I'm sorry to hear you've been having this issue all day.
Based on the information you have provided, you may need to clear your web browser's cache since it is reverting back to the incorrect version.
I am having the same problem. I followed your instructions on how to add social media links, I found this comment thread and cleared my cache, and my social media links still won't save in my campaign.
I click edit, I add the link to the social media button, I click done. The link still doesn't appear or save.
How do I fix this? Thanks.
I'm sorry to hear you too are having this experience! What browser are you working in and how are you adding in this URL (directly typed, pasted via mouse, pasted via keyboard shortcut)?Are you receiving any error messages? We have seen cases where URLs don't save when a user is making changes to Social Media Button that already exist. Are these new icons you have inserted or are you updating already existing ones? In these cases we always suggest trying a different browser or even inserting the URL by a different method. Please let us know if either of these workarounds work. This is something we would be happy to continue troubleshooting.
I am very glad that the last reply worked for you! I apologize but the only person who can mark this as an accepted solution is the original thread creator. We appreciate your feedback and thank you for using Constant Contact!
I had the same problem everytime I went to like or comment on a post. I continuously emailed instagram asking them for help with no reply. I even tried uninstalling and reinstalling the app and nothing worked…until I came on here and read a certain comment. Instagram has been changing their policies about content and privacy issues. On my bio I had a link to my tumblr account and being that tumblr has explicit connect this is why it wasn't letting me like or comment on post. I edited my bio and deleted the link and now my Instagram is back to normal
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