Every time that I do a duel post with facebook and instagram, the instragram feature says that it does not support the ratio of my photos which have been taken from my phone? However, if I use instagram alone, I have no issues. Help Please.
Thank you for reaching out to the Community! I apologize for any inconvenience this may have caused. Can you please reply with a screenshot of the error message so we can do additional research on this? Thanks!
Thank you for that screenshot! If you can, use one of the transformations in My Library to crop/scale the image to one of the predefined "Social" formats. If that doesn't work, you will have to continue to post manually on Instagram. We are aware of this error message and we are working hard to get it resolved. Thank you for your patience!