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Instagram ratio error message

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Visitor

Instagram ratio error message

I just learned about CC's social share scheduling feature--very cool. However, when posting my first tray, I got the following message:

Instagram requires the aspect ratio for images to be within the 4:5 to 1.91:1 range. Please edit your image. I have posted many images this proportion on Instagram, and I double checked my ratio. It is well within the range. Why can't I get past this error message?

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Moderator

Re: Instagram ratio error message

Hi @AdrianC152 

 

I'm so sorry to hear this has been your experience! I can however see you were able to successfully schedule all of the ads in your account. Are you still in need of assistance with your Instagram ad? If so, please let us know - we would be happy to continue troubleshooting.

 


Frankie.P
Community & Social Media Support

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