Instagram

LeslieG437
Health Practitioners & Centers

Instagram

I have managed more than one Instagram. One for another company. How do I connect my business instagram to this account? It is not showing up. The other business instagram is appearing. Thank you for your help.
5 REPLIES 5
Adelina_R
Employee

Hello @LeslieG437 

 

Are you seeing any error when trying to connect your account?

 

Here is some more helpful information on how to connect your Facebook and Instagram Accounts.

As well as in these articles there is more specific information on how to set up and connect you Instagram Business Profile.


Adelina R
Community & Social Media Support

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JudyB26
Occasional Participant

I have the same problem in selecting my Instagram account in Social. It shows my clients accounts but mine is not there.

 

How can I fix this?

Hello @JudyB26 ,

 

Have you tried logging out and back into your Facebook / Instagram business account, before engaging with your client's social inbox set up? It's possible it's caching your client's login credentials in the account connection.


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William D
Community & Social Media Support
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I have this same issue - and none of the suggestions are resolving.  I can only see the clients instagram - not mine.

It is connected properly to my business page.  It just doesn't show in CC.

Hello @LorriN8,

 

Can you please try a different browser to see if it is because your client's Instagram information is cached into your browser? Thanks! 


Zoe H.
Community & Social Media Support

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