Hello We urgently need to generate an Invoice for the annual payment we did on 04/10/2019 for $1778.72 USD. Can you help us? Downloadable invoices are only show as monthly charges, but not for the annual feed. Please, it's urgent and important for us.
Hello @CarlosG5,
Our invoices are monthly, as you stated. We do not have an annual invoice. However we do of course provide payment receipts. You can generate a payment receipt by going to your 'my account' page, and viewing your statements. From there do a search for any activity around the time you made the payment. Then click the button that says 'email' and choose 'payment' from the drop-down. That will email the primary billing address the payment receipt.
You can also find a more in-depth walkthrough with screenshots by clicking here. Just choose 'payment' instead of 'invoice' on the menus.