Invoicing

JacitG
Participant

Invoicing

Hello, Would like to know why my second month amount is different from the 1st month, as the contracted services are the same. And why invoicing happens 5 days earlier from the contracted services due date

1 REPLY 1
Frankie_P
Moderator

Hi @JacitG 

 

Though we can't go into your specific billing details here in the Community, we can go over some of our basic billing policies. I apologize for any confusion they see with the pricing on your account. Have you recently made any large upload of contacts? Or change your email plan? Both of these things can cause your monthly charge to change in the following month. As for the day you are charged, accounts are billed five days prior to help ensure that the payment will have processed by the time your bill date comes around. If you have any further questions or concerns your account's charges, please give a call into our Billing Department. One of these agents can help find the answers you need!


Frankie.P
Community & Social Media Support

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