Is there a way to prevent Apple email domains from auto-blocking our emails?

[SidewalkDog]

Hello,

When people sign up for our lists with iCloud, Mac, or Me email addresses, our emails usually get blocked (seems like this is happening automatically). Anyone know a solve for this issue? Is there a way to reach out to Apple for help?

Thanks in advance.

SWD

[Nick_S.]

Hi @SidewalkDog,

That is very strange indeed. I'm going to connect with our advanced support and deliverability specialists to see if they can shed any light on it. Either I'll reply back in this space or someone from those teams will contact you. Thank you for bringing this to our attention. 

[SidewalkDog]

Hi Nick,

Thanks so much - hopefully there's a solution. Before posting here I'd already called twice and talked to two different people. The last advice I got was to email these subscribers and ask them to unblock our emails, which didn't make sense to me because they wouldn't get that email either, right?

Thanks again. Hope to hear from someone soon.

Ali

[Zoe_H]

Hello @SidewalkDog,

Of course, I do apologize for the experience. If you would like to reach out to the Account Review and Delivery team today as well please give them a call! Thanks.