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Issues with social media icons?


Issues with social media icons?

Hello CC community.


Lately there has been many issues regarding the social media icons module. 

1) They would glitch and wouldn't add to my campaign, even if I dragged it in.

2) During test emails, all those times i would "add" the icons, they would show up.

3) They do not show up in the preview.

4) If I copy a old campaign with our icons, they would disappear as if they were never there.


Anyone else having these issues? Can support help?



Hello @BradJ30 ,


It looks like this Community profile is connected to an expired trial account, so I'm currently unable to bring up your particular campaigns. With that said, on my end I'm unable to recreate the issue in our current editor. Is this something you're experiencing in the current editor, or the legacy editor?


Depending on the severity of the issue, it may require you to either:

  • go back and copy from the original campaign design, especially if its using the legacy editor (copies of copies of copies, etc. can result in glitchy, junk coding buildup)
  • recreate the template wholly, if blocks are randomly appearing and disappearing between the editing and preview screens

William D
Community & Social Media Support

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