I checked and only see one account under that email address. If you are having trouble with your social accounts then that would be unrelated to your Constant Contact account(s). If you are getting an error does it say “click here to fix” for something similar to that? If, so can you click that and see if that resolves the issue? If that does not fix it can you reply to this post with a screen shot of the error and where/when you see it?
Thank you for reaching out! I have listed out some instructions below on how to connect your social media page to social share. Before following these instructions you need to make sure that your business page is connected to a personal personal page that is set as the administrator. This is because only Facebook Admins are allowed to connect the Facebook business page to a Constant Contact account. To read more about Facebook permissions click here. I hope this is helpful to you and please let us know if you have any further questions.
If you're not an admin follow these instructions in Facebook first:
The added page(s) will now appear in the Scheduled Social Posts section.
How do you change the account to a different person when there is already one linked. I folowed the above instructions and conneced to a different account, but it still says there is an error with the previous account.
Great question. There is an option to "Manage Channels" when viewing your connected social accounts. You can find it here:
After clicking, it will give you the ability to remove one or more of any social media pages you have connected. This article will provide you with the steps on how to do so.
If for some reason when you try to connect a new Facebook account/page after disconnecting and it still shows the previous account you might have to login to the old social media account and remove the "Simple Share by Constant Contact" app from the App settings in the Facebook account. This way the connection between your Constant Contact account and the old Facebook account is completely severed.
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