Hello @MarkK071 ,
It looks like you've call in a couple times this week regarding this issue. At this point there isn't any other insight we're able to offer on the issue you're facing. I got your information and the case submitted to our engineers. If and when there is an update, they'll make sure to notify you directly.
Everything worked fine until the latest upgrade. I have cleared cache, history, deleted some lists (all suggested fixes from Constant) and none of them worked. Also, when I take out one of the lists under a contact, my other lists that were previously assigned disappear and I cannot add them back in to that particular contact. One of your reps said they could still see the list for that contact on their end, but I could no longer see them. So, when I go into a list of clients called Potential, and try to remove one of the lists assigned to that contact, other lists disappear. When I try to add the list back in, I can no longer see the list and no matter how I try to add it back in, it does not recognize the list called "Master" which is our master list of all of our contacts.
I was told by one rep that it is a "known problem" that Constant is having - is this true and I just have to wait for a fix? Or is there something on my end that I need to do differently? A lot of the Lists were made prior to the latest upgrade.
Hey @MarkK071 ,
Thank you very much for the follow up information, I got your case updated along with notes on my own continued troubleshooting within your account
In the meantime, I have a few workaround steps listed below. Feel free to try them and see if they alleviate the issue at all: