Jenny Tan

JennyT12 · ‎07-15-2019

Previously uploaded excel file (several years ago) Had some issue with fields not being populated properly and not updating. Your tech team were involved and it appeared to be resolved.

Have left file alone so as to see if anything happened online, now cant log back in... Jenny Tan which is an address i also no longer use ... what to do.

Your system recognises me though .. but "inactive" so try for reply or tell me when reply

thks Jen

Frankie_P · ‎07-15-2019

Hi @JennyT12

I understand how important it is to access your account. I apologize you are having this experience! I have taken a look at the account mentioned and can see it is marked as an expired trial. However for your account security we are unable to assist with account access here in the Community. Instead we ask that you please call into our Support for further assistance.

Frankie.P
Community & Social Media Support

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