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Join My List app not working

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Occasional Participant

Re: Join My List app not working

Hey there! I am still getting the error message when I try to go through Constant Contact and cannot link if I go through FB Business integrations either

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Employee

Re: Join My List app not working

Hello @AmandaS8094,

 

Can you please send us a screenshot of the error you are receiving so we can take a look? Thanks!


Zoe H.
Community & Social Media Support

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Occasional Participant

Re: Join My List app not working

Sure! I have tried logging out, classic mode, and new mode and I get this error every time after selecting the "add app" option (from Constant Contact integrations then FB sign up form). I also tried going through the business integrations on FB too, and it just tells me it was removed when I search for it and won't allow me to add. Thanks so much for the help!!

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Occasional Visitor

Re: Join My List app not working

This really needs to get resolved sooner than later. I've been reading the message trail and not seeing any progress in resolving the issue. The first screen shot shows this content isn't available right now. The message was appearing when using the latest and greatest version of Facebook. So, then I switched back to the Classic version as it was mentioned to that in another message. Still no luck.

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Having Facebook opened and in Classic mode, I would then go to Constant Contact and select the "Facebook Join My List App" button. It takes me to a page on Facebook as also seen below. I selected "Add App", and then a message saying the page isn't available right now. That also happens in the newer version as well. Please fix. This is great for lead generation.  

 

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Occasional Participant

Re: Join My List app not working

Any resolution team? I just stopped getting responses and this is vital it looks like for a few of us?

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Employee

Re: Join My List app not working

Hello @AmandaS8094,

 

We're sorry to hear you've run into this error. If you follow the steps below, you should be able to get rid of that error message. 

  1. Remove the FB JMML from the Facebook page
  2. Close the browser
  3. Reopen it and do not log into FB
  4. Log into CTCT and add the JMML through the Integrations tab
  5. Connect the page
  6. Click Go to Facebook after the app install steps are completed
  7. Click customize
  8. Complete the customization and Save

Another potential workaround is:

  1. Try a different browser / private browser mode
  2. Try connecting with a different admin
  3. Try another computer
  4. Try both Facebook Classic and New modes:
    - Click the dropdown arrow on the Facebook page and choose either "Switch to Classic Facebook" or "Switch to New Facebook".
    - In Classic, Join My List will be in the left sidebar/column, possibly under the More section.
    - In New, Join My List will be across the top of the page, possibly under the More section.

If none of these troubleshooting methods work, you could potentially utilize Facebook's Contact button/tab, and link a Lead-Generation Landing page to accomplish effectively the same thing. Here are some instructions for adding the button if you haven't done it for your business page before:

  1. Below the page cover photo, click "+ Add a Button". If your page already has a button like Send Message, click it and choose Edit Button
  2. Under "Step 1: Which button do you want people to see?", choose "Contact you"
  3. Choose Sign Up and click Next
  4. Under "Step 2: Where would you like this button to send people?", choose Website
  5. Paste in the landing page URL, click Save, then click Finish

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Join My List app not working

As I noted earlier in the thread, I've followed all of these. These steps do not work. I've tried different browers, cleared facebook, cleared cookies, switched to classic, switched to new, removed the app, you guys removed it, tried all of these steps as I've mentioned. Another user also chimed in these steps are not working and this is a vital thing for our businesses on Facebook.

 

I cannot use the button for Facebook as I need it to direct people to my website. It seems like there is a problem with the Constant Contact app on Facebook itself. 

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trying to set up facebook join my list app

appears to be broken link after reaching page: https://apps.facebook.com/ctctjmml/ on this page I click add app and it does not do anything

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Moderator

Re: trying to set up facebook join my list app

Hi @AnimalKingdomPopups 

 

Thanks for reaching out to the Community about this! Are you set as the administrator for the Facebook business page? Are you seeing any error messages? Or unable to connect the form through a different browser or a private/incognito window? We have seen users unable to work in their account as easily as they should due to 3rd party add-ons in their browser. So testing your account like this is a helpful step to take to see if there is anything in your specific browser that could affect how Constant Contact works.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Home & Building Services

Re: trying to set up facebook join my list app

I am having the same issue and have tried the suggested work arounds, none work. Please help I'd like to get this set up ASAP

Thanks!

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