Hello @StacyF254 ,
It looks like there's a very recent issue the engineers are currently looking into regarding Facebook's updated API. I did get your info sent to the engineers for further review and tracking. They'll notify you directly as soon as they have an update to the issue.
In the meantime, I'd recommend manually creating a button on a Facebook business page by clicking Add Button on your business page, and going through the steps. You can link any URL to this button that you want, including a link to a landing page created in Constant Contact.
I am receiving the following message when I try to add the sign up app to our FB business page.
I saw on a post from June that there was a bug and it was being updated, is this message due to that issue? If not please advise best way to get around this and if it is simply part of the update in the meantime can I please be notified when it is corrected?
Hello @AmandaH8972 ,
We apologize as this seems to be an issue our engineers are still working with Facebook on, to figure out what's happening with their API. I've gone ahead and submitted your case to the engineers with the relevant service request attached. If and when there's an update to the issue, they'll make sure to notify you.
When I click on the Facebook Join My List App, I get to the landing page on Facebook that lets me click the blue Add App button. But I always get the error message "sorry, this content isn't available right now" (see attached image). I tried incognito, different browsers, a different computer and my phone and none of these options work.
Hello @AngieH264 ,
We're sorry to hear you've run into some trouble with the Facebook JMML integration. It appears a recent update in Facebook's API has caused some issues with various business integrations, one of which is our JMML app. I've gone ahead and submitted your case to the engineers with the applicable service request attached. If and when they have an update, they'll make sure to notify you.
In the meantime, the workaround they recommend is using your Facebook business page's Add Button tool, and hyperlinking a landing page sign up form created through us. For instructions on setting up a Landing Page, check out our article on the subject.
Hello @ABC_Office ,
It appears that some of Facebook's recent updates to their site has caused issues with the Join My Mailing List integration. I've assigned your case to our engineers, while they work with Facebook to figure out what's going on.
In the meantime, they're suggesting using the lead generation landing pages from our system, and creating a button on your Facebook business page that links to the landing page.
Hello @KetiweMCFI ,
With a lot of Facebook's recent updates, we've noticed interruptions for some customers trying to add the JMML app to their page. Our engineers are working with Facebook in regards to their updated API, so I've made sure to attach the relevant service request to your account and submit your case to them. If and when they have an update to the issue, they'll make sure to reach out.
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