This has happened to me before and it was a coding error that the person on the phone helped me fix really easily. I just wish I could remember what he changed. Can any of you help?
Hello @MargotC701,
Thank you for reaching out to the Community! The easy fix with this issue is to delete the video block that was inserted and put back a new one. That should allow you to paste the link back and for the thumbnail image to show.
It's still not working unfortunately.
Hello @MargotC701,
I apologize your video is still not working! Can you try a different link to this video please?