Summer is coming! Participate in the Community’s Get Advice: Wave Hello to Summer Sweepstakes and be entered to win a $100 credit on your Constant Contact account! *No Purchase Necessary. For Official Rules, visit the official thread. Get Advice: Spring Cleaning Sweepstakes ends on June 8, 2021 at 11:59 PM EST.

Junk mail


Junk mail

Hello!  I've tried working with your template and sent a test email to a few contacts.  The email went to their 'Junk' folder.  How can I safeguard against that from happening?  We are interesting in possibly purchasing this service.  Thanks! 


Ashley Varner



Hello @AshleyV84 ,


Test emails tend to lack the authentication of live sends, which can cause them to land in junk folders a bit more often. With that said, if your particularly concerned about any spam filtering of your emails, I'd recommend speaking directly with our Deliverability team. They'll have the specialized insight to help you make sure you're doing everything possible to ensure delivery - including providing guidance on authentication if necessary.


Additionally, here's some helpful tips regarding better deliverability.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.