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Keep getting error notification

AlA7
Participant

Keep getting error notification

We've been using Constant Contact for many years for our monthly newsletters and its been a good experience. Recently, the last 2 months, I keep getting Refresh commands that something went wrong. It is every other minute or so -- long enough for me to resubmit the info and then it doesn't save. It's quite frustrating. 

 

What can be done to fix this?

Thanks!

1 REPLY 1
William_D
Moderator

Hello @AlA7 ,

 

Have you had a chance to perform any connectivity troubleshooting? Please respond to the following questions so we can eliminate them as possibilities before moving on to more advanced connectivity troubleshooting.

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

 


William D
Community & Social Media Support

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