Keeps crashing today - whats wrong- no support available, doing my head in, only doing a simple job

[Zoe_H]

Hello @ColinS25,

Thank you for reaching out to the Community! I apologize that your account keeps crashing. Have you tried a different browser to see if that fixes the issue? 

[ColinS25]

Hi Im updating a weekly news letter with minor amendments. Wont save, then its does then keep saying

Opps some thing has gone wrong  and tells me to click the support page.

Same thing 12 hours ago on another unit.

---

@Zoe_H wrote:

Hello @ColinS25,

Thank you for reaching out to the Community! I apologize that your account keeps crashing. Have you tried a different browser to see if that fixes the issue? 

---

[Zoe_H]

Hello @ColinS25,

I apologize that this error message is still coming up when editing an email. Try again today on another browser and see if that could be the issue. I also recommend clearing your cache on the computer you are on today and see if that helps as well.  

[ColinS25]

Na today Constant contact is pretty useless and wasted me many hours today, its not saving the changes and whether im in Firefox or Chrome¬!!

Now need to wait until tomorrow to call them, and the Sunday newsletter now become a delayed Monday one!!

[ColinS25]

This is what keep coming up!!

Oops!

Something has gone wrong.

Refresh your browser to revert to your last saved state.
If you need help, please contact us.

[Zoe_H]

Hello @ColinS25,

I apologize that this is happening still. In order to fix this issue you will have to recreate the email in your account so that error message can go away. I do apologize that this is an issue that our engineers are working on fixing right now, and you will be notified when it is fixed. 

[ColinS25]

So I have to spend hours recreating my newsletter all over again to get round the hours it keeps crashing today in the existing one?

---

@Zoe_H wrote:

Hello @ColinS25,

I apologize that this is happening still. In order to fix this issue you will have to recreate the email in your account so that error message can go away. I do apologize that this is an issue that our engineers are working on fixing right now, and you will be notified when it is fixed. 

---

[William_D]

Hey @ColinS25,

Were you able to get the email campaigns, the ones you were receiving errors on, sent out successfully?

[ColinS25]

Same problem yesterday, took over 12 hours over two days to complete a 30 min job

Add, crash with Opps, ad, crash with Opps repeat repeat.....

managed to get a copy out then it was pointed out some errors were in there, down to crashing constantly, I missed a section I thought it had saved, but hadnt, so had to spend a couple of extras hours to go through, Opps its crashed

Im been promised some one will contact to tell the problems at your end has been solved..

still waiting.

I get paid by the hour,,, so I worked roughly 12 hours over two days

SO NOT IMPRESSED and ruined my day, a holiday in the uk this past weekend

[Frankie_P]

Hi @ColinS25 

I am so sorry to hear you are still having this experience! I have taken a look at your account and can see you have previously spoken with our Chat Support about this as well. In fact they did successfully submit a ticket in your account so you may be notified when this is resolved. Though we do not have a current time estimate, has the provided workaround of recreating your email in a brand new template helped? I apologize for any inconvenience this workaround may cause. I also would like to collect a few more details to add onto the record in your account.

Please send an email to us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the following details:

• Campaign Name
• If a new template does or does not work
• If your computer's java up to date 
• If working in another browser or a safe mode with all add-ons disabled works

[ColinS25]

HI

No one got in touch to tell me it had been fixed but I had to try and get my weekly newsletter out yesterday, it didn't crash so the problem must have been sorted..

Therefore I did need to rewrite my newsletter into a new template?

regards

Colin

---

@Frankie_P wrote:

Hi @ColinS25 

I am so sorry to hear you are still having this experience! I have taken a look at your account and can see you have previously spoken with our Chat Support about this as well. In fact they did successfully submit a ticket in your account so you may be notified when this is resolved. Though we do not have a current time estimate, has the provided workaround of recreating your email in a brand new template helped? I apologize for any inconvenience this workaround may cause. I also would like to collect a few more details to add onto the record in your account.

Please send an email to us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the following details:

• Campaign Name
• If a new template does or does not work
• If your computer's java up to date 
• If working in another browser or a safe mode with all add-ons disabled works

---

[Frankie_P]

Hi @ColinS25 

Thank you for giving us this update! We are happy to hear you were able to successfully work in your account. With that said, this experience is not something that has been solved. Instead it is something our support is continuing to track. In fact we did previously send you an email to continue troubleshooting this with you. Did you receive this email? As for your email template, did you create a brand new template? Creating a new template is a workaround we have seen to stop this messaging.

[ColinS25]

HI

If the template is faulty then tell, but it worked successfully Monday,

I dont wish to spend two hours on 2nd Template, doing the same work duplcated, when you have solved the problem but in this chain of messages, I cant see that confirmation?

regards

Colin

[Frankie_P]

Hi @ColinS25 

I apologize for any confusion my response may have caused. This error message you previously received is not something that has been resolved. However we have seen it go away for users who work in a new email template. Is the email you recently worked in different from the campaign you originally had this error message in? 

[ColinS25]

HI

NO its the same one, what you are asking if I would spend two hour work re-creating to a new template??

[Frankie_P]

Hi @ColinS25 

Thank you for clarifying this for us! We're glad to hear that you were able to work successfully in your email. It sounds like you have had a temporary connection issue that has been resolved. Please let us know if there is anything else you have questions on as you continue to work in your account.