Large number of surveys not submitted

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SAM_Staff
Participant

I have an active survey.  I have received 84 submittals so I know it's working. However, I have a large number of starts (294) that haven't been submitted. I am guessing that this is because at the end of the survey we ask for people to update their contact information with us, although it is not required. 

Is there a way to look at the surveys that have not been submitted? 

1 ACCEPTED SOLUTION
Amanda_G
Employee

Hi @SAM_Staff , 

 

Good question! Unfortunately, we are unable to view the results of any survey without that submit button being clicked, because that is what saves the data in our system. If you sent the survey invitation out using a Constant Contact email, you should be able to see who clicked to take the survey, but unfortunately not what they entered if they never submitted it. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Amanda_G
Employee

Hi @SAM_Staff , 

 

Good question! Unfortunately, we are unable to view the results of any survey without that submit button being clicked, because that is what saves the data in our system. If you sent the survey invitation out using a Constant Contact email, you should be able to see who clicked to take the survey, but unfortunately not what they entered if they never submitted it. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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