Large spike in unique clicks

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Occasional Participant

Large spike in unique clicks

Campaigns sent in the last few weeks have had a large spike in unique clicks that appear to be auto responses from server firewall software. Every link in the email is clicked - all within the first few minutes of sending by multiple recipients at the same company. Is Constant Contact addressing this issue?

1 REPLY 1
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CTCT Employee

Re: Large spike in unique clicks

Hello @GaryB858,

 

I can absolutely understand why you would want to be able to filter-out those automated clicks.  If you've seen a spike in those automated clicks, it seems likely that you are correct, and those are coming from a firewall or other security program that is ensuring the links do not lead somewhere malicious.  Currently there is not a way to filter these out of your reporting, but I'm adding you to the feature request for that option.

 

We're always looking for ways to improve the system, if you find something else like this, please feel free to let us know, and we'll be sure to pass that along to the development team as well.


Aaron_H
Community & Social Media Support

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