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Layout problem

KarenW337
Participant
‎11-17-2021 11:10 AM
0 Votes
‎11-17-2021 11:10 AM

Is anyone having problems dragging layout options to your newsletter?  It will not work for me. 

1 REPLY 1
Amanda_G
Employee
Employee
‎11-17-2021 06:11 PM
0 Votes
‎11-17-2021 06:11 PM

Hi @KarenW337 , 

 

I certainly apologize that you are having issues dragging layout blocks into your template. I took a peek at your account, and I am unable to replicate the issue. This doesn't sound like a connectivity issue, but some some basic connectivity troubleshooting might be useful to help us determine whether or not this is a browser or device related issue. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


Amanda G.
Community & Social Care
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