Legacy Auto Responder still active?!

[GrahamF1]

Hi,

I did a test on a new sign up form today.

The subscription confirmation email request was received as designed, however a Legacy auto response was then sent and I cannot for the life of me find the actual location of it in my archive anywhere to inactivate it!!

This is the URL https://visitor.constantcontact.com/do?p=confirm&m=001cb9UooQuD-vd2LAH4PjeiQ%3D%3D&ch=0866d550-fe97-...

If anyone is able to assist, I'd be super grateful. Feeling frustrated that I cannot do my job right now LOL!

[Caitlin_M]

Hi @GrahamF1. Do you happen to have a screenshot of the automated email you received so we can further investigate? I'm only seeing a welcome email but there aren't any records of it actually being sent. 

[Caitlin_M]

Found it! You can navigate to My Account > Advanced Settings > Manage Contact Emails. Click View All for the Welcome Email and this will bring you to a new page, showing a Welcome Email from 2017. Click Manage and there will be an option to Cancel Series.

[GrahamF1]

Hi, 

I was already able to access this email but the version that was sent out was using a very  old logo and does not include an unsubscribe link as per the email that was sent. If you click the URL in my original post, you should be able to see what I'm talking about.

This is what I am trying to fix...is there a way to find this version and delete it??

[GrahamF1]

https://visitor.constantcontact.com/do?p=confirm&m=001cb9UooQuD-vd2LAH4PjeiQ%3D%3D&ch=0866d550-fe97-... 

[William_A]

I tested a sign up and update profile, as well as checked your legacy sign up form setups, and confirmed the source of the older logo. It would be pulling from whatever the setup is for your Update Profile form, which you can edit through the Sign Up Forms tab via Legacy Landing Pages. This will also likely be affecting emails automatically built for the UP form, so I'd advise checking those from within your My Account page as well.

For a full rundown of managing Update Profile elements from within your account, make sure to check out our main article on the topic.

[William_A]

If updating the logo on your Update Profile email and form doesn't seem to alleviate the issue, then I'd advise calling our general support so they can continue troubleshooting live or work directly with the Tier 2 team to track down the source of the old logo in a more technical deep dive.