I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.
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We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied.
Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.
If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.
We welcome any feedback about this editor. If you would like to see a feature included, please leave your feedback here. This directly posts to our Get Feedback area where posts are read by the Product team. They use the feedback left by customers to make decisions on future feature updates based on what is getting the most volume. While we welcome your thoughts and comments here, it is best to post on that board so your feedback can be tracked easier.
Thank you for reaching out to the Community about your emails! I have taken a look at your account and can replicate this copy function was removed from our Legacy Newsletter templates. We are currently in the process of moving away from our outdated Legacy Newsletter Templates, which is why this feature was removed. Because you are unable to copy these emails, we would recommend recreating your template in our updated editor. In fact, is there a reason why you have continued to copy these older emails rather than using our updated Email Newsletters?
I'm so sorry to hear of the experience you've had with your campaigns! We have not received any reports of our site being down these past two days. Were you trying to schedule a draft campaign? If so, what exactly were you experiencing during these days? Were you receiving any error messages? Were you unable to schedule your email in more than one browser or even a private/incognito window? As for the copy feature, I have taken a look at your account and can replicate this has been removed from your sent campaign's drop-down menu. You are no longer able to see this option on your campaign because it is a Legacy Newsletter Template. I apologize for any inconvenience this may cause and recommend recreating your template in our updated editor.
By removing the ability to copy these "legacy" emails (whatever that is) you've interrupted our work flow and made more work for us. Did you forget to survey us users to find out if this is something we would need or want? And did you forget to info us that this change was coming so we could anticipate and plan for this change?
Hi @AnneM77. We did notify any customers who would be affected by this change but I apologize if our communication did not reach you. We chose to disable the ability to copy since we are moving forward with our updated editor and we are dedicating resources to making this editor the best it can be. We welcome any feedback about this editor so we can forward your thoughts to our Product team.
I do not like this new idea. I will need you to recreate the newsletter for us. We paid for the template you made and I am not paying again to recreate it. Please let me know when this can be done. We need our next newsletter to go out on Tuesday, June 16, 2020. Thank you.
i have always used the copy campaign feature as well. They stopped it so we basically have to pay to send the same type of template again . I will be looking for a new provider now as well. This is a crap move to remove features from a service we pay for and have used for a long time.
I fail to understand how disabling the copy feature helps your other efforts?
I have templates created for announcements and a newsletter. I normally copy a recent one and edit it with new content and send it. I cannot do this now so I am paying hundreds of dollars per year for a useless program. I do not want or need a new editor and do not want to spend hours recreating my templates.
All of a sudden, the copy function on campaigns is missing. I need to copy the last post and redo the content, so I don't have to start from scratch in designing it again. What gives? Is the copy function somewhere else? I hit More Actions, but copy is not there.
Hello @RobertK61 ,
It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders.
If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.
This is totally unacceptable. When a company creates a template for their newsletter it is the same as a logo...it becomes an identity of your company. You don't see Coca Cola changing their logo...newsletters are the same. Our customers know when they see this newsletter it is from us. Time is money and I am not spending my money on useless times of recreating templates and having to recreate the newsletters each time. Whoever approved of this idea should be fired.
Also, I hate your templates. I had mine the way I and my readers and my boss liked it. Also the sample content in your templates is depressing. It's just so stupid.
This is a terrible idea. We will not be using Constant Contact anymore.
Hello @AmyJ322 ,
Since we're unable to recreate the issue, could you please provide some answers to the following troubleshooting questions?
copy missing from menu
I took a look in your account and it looks like the copy feature has been removed from your account because you are using the older, not mobile responsive version of Constant Contact. You will need to create a new email campaign in order to use the copy feature again using our mobile responsive and user friendly templates. We can submit a request to convert your last email into the new updated system. That will take up to 3-4 business days to complete. I do apologize for any inconvenience this may have caused. Unfortunately, the older templates you are using may have formatting issues when sending and are not mobile responsive.
Hello @JeffLewis ,
If the email you're trying to copy is a Legacy Email type, then you were likely one of the accounts in the most recent wave of retirements that we sent emails about. I'd recommend recreating the campaign you're trying to copy in the current editor.
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