I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.
Jun 18, 2020 8:43:20 AM
I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.
Thank you both for reaching out to the Community about your email. I can definitely understand how important it is to easily work in your account. I apologize for any inconvenience caused from this Copy feature not being available on your campaign. This feature has been removed from our older and outdated Legacy Newsletter Templates as we move away from these templates to our updated Email Newsletters instead. Are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? Having any feedback on this is important to have as we are always open to ways we can better our user's experience. In the meantime, we would recommend recreating your template in our updated editor.
The Copy choice has disappeared from the dropdown menu. No way to copy my email for next issue, major problem. I reported this via your chat and the automated answer was to try a different browser. I use Google Chrome and occasionally Firefox, but that didn't work. I even tried Microsoft Edge, which told me right at the beginning that it wasn't supported and that I should use Chrome or Firefox. HELP! Jim Baumann Boyne Area Chamber of Commerce
Thank you for reaching out to the Community! This Copy feature on your Legacy Newsletter Templates is not browser related. I apologize for any confusion this may have caused. We are currently in the process of moving away from these templates to our updated Email Newsletters instead. Because of this the Copy feature on our older and outdated Legacy Newsletter Templates has been removed. I would recommend recreating your template in our updated editor as these campaigns still have the option of being copied. In the meantime, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? This is helpful information for us to track and submit to our Product team.
I am not happy that you are removing the legacy template, as it is the most user friendly and easiest for those of us who are not extremely tech savvy. I have tried the new templates and do not like them, for many reasons.
However I really like the legacy template I have been using and if at all possible would like for you to allow us to continue copying and using it. By feedback, I see others agree.
The time I spend starting completely from scratch each time and trying to navigate the new templates, is making a newsletter I normally enjoy putting together, frustrating. And at this time during the crisis, we are trying to keep up with and inform our membership more frequently, but this adds to the frustration.
I do appreciate your perspective and the concerns you've raised and I will get them to the right people.
Constant Contact is dedicated to the Third Generation editor and bolstering its capabilities and we're adding features and making improvements all the time. Our Knowledge Base has many articles that walk users through how to utilize the newer editor.
If you could elaborate on what it is you do not like about the Third Generation Editor, I might be able to address them and find a solution, or at least get your feedback in front of our developers. Thank you.
This is SO LAME!!!!!! To make long-term customers re-create campaigns each time is time consuming and irresponsible. You have lost me as a 10+ year customer.
I 100% agree. Terrible service and I am FURIOUS that I have to spend my precious weekend recreating all my much-used campaigns.
We do appreciate your feedback very much and are submitting it over to our engineers. We want you to have the best product when sending through Constant Contact so we needed to create this mobile responsive and user friendly update. Please reach back out to us if you need some assistance with getting started creating a new email campaign. Thanks!
Appreciate our feedback!
You are messing with our businesses.
We have more to do that stare at yet another screen for an afternoon.
I think that is a terrible decision on Constant Contact's part. If you don't want to support older campaigns, then PLEASE offer to recreate a template for us, based on our previous much-used template!! Some of us rely on the speed and ease of creating on-the-go campaigns, and you are now forcing us to laboriously REDO what we have created over the years. You should at least offer to copy the campaigns from the second generation, long-term customers into your new platform. You offer excellent customer service, yet you just screwed your longest-running, loyal customers! I am more than disappointed. Shame on you!!
The Eugene O'Neill Foundation
The new editor is truly a bad "upgrade" as it now changes the format of good/not-a-problem HTML templates -- I guess when CC made the "new custom code editor", they did so without caring about how their editor would change how their customers' emails/communications would look, and that's a bunch of crap. Horrible job, CC.
I received the email today stating that CC would no longer allow copying from legacy emails and I want to say that this is a TERRIBLE IDEA!!!
There are some things that I just CANNOT re-create, such as our Calendar email that we send out monthly. There is absolutely NO WAY to set up a calendar format email in the 3rd gen. editor! I have tried inserting rows of 5 text blocks and when I send it to myself it comes out all mixed up and you cant see anything that resembles a calendar in mobile view, so I'm not sure why this is being touted as so great. Sometimes you just cannot make a mobile-format email work - such as in this case when a table is needed.
PLEASE DO NOT disable the legacy emails until you can give us a way to create tables in the new editor!!
I really wish we would have had some kind of warning about this. Now, I have to set up my newsletter in an entirely different template. Honestly, what a pain.
Thank you for reaching out to the Community about your emails! I have taken a look at your account and can replicate this copy function was removed from our Legacy Newsletter templates. We are currently in the process of moving away from our outdated Legacy Newsletter Templates, which is why this feature was removed. Because you are unable to copy these emails, we would recommend recreating your template in our updated editor. In fact, is there a reason why you have continued to copy these older emails rather than using our updated Email Newsletters?
I'm so sorry to hear of the experience you've had with your campaigns! We have not received any reports of our site being down these past two days. Were you trying to schedule a draft campaign? If so, what exactly were you experiencing during these days? Were you receiving any error messages? Were you unable to schedule your email in more than one browser or even a private/incognito window? As for the copy feature, I have taken a look at your account and can replicate this has been removed from your sent campaign's drop-down menu. You are no longer able to see this option on your campaign because it is a Legacy Newsletter Template. I apologize for any inconvenience this may cause and recommend recreating your template in our updated editor.
By removing the ability to copy these "legacy" emails (whatever that is) you've interrupted our work flow and made more work for us. Did you forget to survey us users to find out if this is something we would need or want? And did you forget to info us that this change was coming so we could anticipate and plan for this change?