[Legacy Email Editor Retirement] No longer able to copy legacy email

[OfficeM576]

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

[susanb4]

And how do you recreate the campaign in the current editor?

This is a real bummer. I liked the copy function and now it is gone. Not progress.

[William_A]

Hello @susanb4 ,

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[IGSAN]

This blows - need to redesign email

[ShannonL34]

I can't believe you ended the ability to copy previous news letters! What a **bleep** move!!!!!

[William_A]

Hello @ShannonL34 ,

We apologize for the inconvenience. However, we have been moving away from the legacy editors ever since our mobile-friendly template builder was introduced several years ago. With that said, taking a look at your account - yours was part of one of the latest waves we emailed to about this transition. 

If you'd like more information on making the switch from the old Legacy editor to the current one, feel free to check out this article. Our Knowledge Base has a ton of information available on building emails to help ease this transition further.

[AWCox]

Who has time for this??? Come on! Very inconvenient! I guess what used to take me a half an hour will now take me all day to recreate.....

[MelissaW50]

The copy feature is missing. This is what I use to start every single campaign. You have lost my business if it is gone. Please advice. Thanks.

[William_A]

Hello @MelissaW50 ,

It looks like you've been using the legacy email builder, which we've been transitioning from for the past few years. It appears your account was included in the latest wave of transitions, which we've been sending emails out about for accounts that are affected by this shift. 

I'd recommend checking out our article on switching from the old editor to the new one. We have all kinds of resources on both regular site, as well as articles, guides, and tutorials on Knowledge Base. These can be extremely useful to ease the transition between editors, and to better understand our current, mobile-friendly editor.

[MelissaW50]

If I manage to find a couple of hours to re-create my email will I then be able to copy the new one?  Or, are you expecting us to re-create every email from scratch?  80% of these go into junk boxes. The only reason I keep it is for the convenience of a quick blast as 90% of my sales are website direct or from personal emails. Thanks.

[TaoHouse]

I love using Constant Contact because it is fast to use, I can create a campaign in very little time and send it out at the drop of a hat. Now, that is no longer the case. It is INCREDIBLY frustrating that I can not longer copy a previous email that I created, and just update the info. And your reasoning that the graphics and detail get corrupted over tie is absolutely no true. My campaigns are crisp, clear, no bugs, no slowness at all. 

PLEASE give us back the copy feature, or I will very quickly change to Vertical Response, which I used to use and also love for its simplicity and fast ability to copy from prior campaigns.

I am more than disappointed.

So... instead of sending out a quick reminder email today for a deadline on MONDAY... I now have to spend my weekend figuring out how to create  new one. Thanks, CC

[Zoe_H]

Hello @TaoHouse,

I took a look in your account and it looks like the copy feature has been removed from your account because you are using the older, not mobile responsive version of Constant Contact. You will need to create a new email campaign in order to use the copy feature again using our mobile responsive and user friendly templates. We can submit a request to convert your last email into the new updated system. That will take up to 3-4 business days to complete. I do apologize for any inconvenience this may have caused. Unfortunately, the older templates you are using may have formatting issues when sending and are not mobile responsive. 

[FantasyJunction]

Hello Zoe, 

How do I put in a request to convert our old emails to the newer version? 

Best, 
Caroline 

[William_A]

Hello @FantasyJunction ,

You're welcome to call our phone support, and they can submit an opp to the design team. You'll want to provide the name of the legacy campaign you want converted, as well as any minor tweaks or highlight important elements you absolutely want included in the conversion. If you're unable to call in, feel free to reply to the automated @ mention email, with the same notes and a reference to the fact that you're looking to have a conversion made. Once we receive that reply we'll get the opp submitted for you.

These design opps typically have a delivery window of 3-5 days (depending on their queue), and will be named something to the effect of Campaign Design by Constant Contact. They also include a backup in your My Campaigns Trash, which can be restored, copied, and re-trashed in the event you overwrite the original template design.

[PaulaL35]

Suddenly the COPY option is gone from my list of email campaign layouts. It seems like I have to create a NEW layout every time I want to send something. I have a lot of standard layouts that I update and resend and now I cannot. How do I access my previous layouts so I can update and send again. I dont want to just resend, I need to update the email information.

When creating a new layout - it is really cumbersome and slow. I just want to use what I had.

[Zoe_H]

Hello @PaulaL35,

Thank you for reaching out to the Community! I took a look in your account and it looks like the copy feature has been removed from your account because you are using the older, not mobile responsive version of Constant Contact. You will need to create a new email campaign in order to use the copy feature again using our mobile responsive and user friendly templates. 

[PaulaL35]

Bring back the copy feature for my emails! I cannot take the time to recreate every layout I have every time I want to send it

[Rhonda67]

I need to send out an email tonight.  The chat and customer service is closed!

The copy command is not present any longer.  Please advise on how I can access.

Thank you!

[HollyH43]

Me too. This is bull**bleep**. 

[TraceyK3]

They say that the code gets "cluttered" when making a copy.
It is a code issue, not a customer issue.
A good coder could solve this issue.

[Johnv09163]

Does anyone know what happened to the copy email button?

[AG_Festivities]

I do not seem to be able to COPY emails and revise options