[Legacy Email Editor Retirement] No longer able to copy legacy email

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OfficeM576
Regular Participant

[Legacy Email Editor Retirement] No longer able to copy legacy email

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

1 ACCEPTED SOLUTION

Hello everyone!

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.

 

We welcome any feedback about this editor. If you would like to see a feature included, please leave your feedback here. This directly posts to our Get Feedback area where posts are read by the Product team. They use the feedback left by customers to make decisions on future feature updates based on what is getting the most volume. While we welcome your thoughts and comments here, it is best to post on that board so your feedback can be tracked easier.


Frankie.P
Community & Social Media Support

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268 REPLIES 268
AnneM3
Occasional Participant

Poor customer service. Not worth the inconvenience you have causes so many paying customers.

LeesaW
Occasional Participant

Please make the decision makers aware of the negative feed back about removing this option!! Are they developing their platform similar to Eventbrite? I can live with that. But for now, we are being inconvenienced!!

This decision has created so much more work for such a simple task. I  would rethink this decision. It is like starting from scratch!

"With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team."

 
YES - ADD TABLES AND ABILITY TO INSERT CUSTOM HTML!!!!!!
NancyS479
Occasional Participant

This is such a terrible decision. My organization has used the same exact Legacy template for seven years -- for recognizability and consistency. And now -- poof -- that's gone. As one sees from all the similar emails on the subject, I hope Constant Contact reverses this unpopular decision before more people go to other companies.

This is ridiculous.  You need to have the copy feature.  We are a non-profit PAYING for something that is not working for us.  This is supposed to be easy, not more work for our volunteers.  and nobody seems to be available to help on the weekends.  Please re-think your decision!!

This is such a bad time to disable a feature that makes sending new emails so easy and convenient. I own a small boutique; I market a lot. I copy my emails so that I don’t have to waste time recreating basic information. I have had to furlough staff; I am all alone, merchandising, selling, cleaning, marketing, ordering, paying bills, and everything else that goes into running a small business. Now, in the middle of COVID, you decide to disable a feature that facilitates my ability to market smoothly and effectively? I have to stay up tonight, the night before the election, to recreate my emails so that I can let me customers know what is going on with my store hours tomorrow?? I am NOT happy. I think you chose an odd time to inconvenience business owners. I don’t think this is ok at all. I think it was thoughtless. Just letting you know my feelings about it.

JessicaM1442
Occasional Participant

This is a very poor decision for customer retention. I have used CC for years, but this may tip me over to . If I am going to have to recreate a template from start, I may as well transition providers. Very poor decision and horribly executed.

TheUrologyGroup
Occasional Participant

Wow, that stinks!!! I used copy all the time. Now I need to recreate it. 

**bleep** YOU IN YOUR ASS!

I made two suggestions on how you can improve the editor and all I got were 🦗🦗🦗🦗 (crickets)

We have a LOT of data in this system - almost 400,000 emails sent so far JUST THIS YEAR (multiply that by almost 6 years of use) and a 36% average open rate, so I am really holding out in hopes that you will add tables and blocks for custom HTML, but I am losing faith AND patience. 

And now that you have completely disabled my ability to copy legacy emails (i.e. OUR CALENDAR, which uses tables)  I may have to switch to if someone cannot give me an ETA for adding these features.

PLEASE, Constant Contact, I am begging you!!! Don't make me go to your competitor!!!!

Unreal 

FedorO0
Consulting & Training

This move is disrespectful of your users and it is very poorly executed. Whoever on your team is responsible for this should be fired. I bet you lost a lot of clients because of this. At the very minimum, you should have been bombarding users who used the "copy" button on a regular basis with explicit warnings about this upcoming change providing a specific deadline for the transition and issuing multiple reminders. We use legacy emails at least twice a month and we were caught by surprise which interrupted our workflow and damaged our business processes. I hope there will be a collective lawsuit on behalf of small businesses that suffered from this totally preventable disruption.

21stEditions
Occasional Participant

Is this to say that I have to start from the beginning and recreate an entire new template.  If so that is a huge inconvenience.  Is there a way to somehow import the old template into the new system

Cranaleith_Spiritual_Center
Regular Participant

I want to concur with others here. CC making this change during the COVID-19 crisis when nonprofits are desperately trying to communicate with our constituents is not only in bad form but downright irresponsible. Congrats on messing it up for thousands of organizations. 😞 We are waisting hours recreating emails that took time to create and are recognized by our audiences. 

SimieM
Occasional Participant

Your site won't allow me to copy an email blast in order to revamp it as a new email. I've been working with Constant Contact for years..and this is how I've always done it. Now when I click on a campaign and click on 'more', all it says is "archive details preview print/download delete share resend too.." but not "copy". I've tried to find the link to "copy" in every place I can, but it doesn't show up anywhere. 

 

I also checked my account to be sure I'm paid up and I am...so there's no explanation that I can see.

I've also tried logging in on three different browsers and two different computers. No go.

 

In this economic shutdown, my business survival is significantly linked to my email blasts. Can someone please help me with this???

 

Thanks

Simie Maryles

Hello @SimieM ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

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Your knowlege base is useless.  If you look up copy email it just says go to MORE and select Copy.  Idiot, Copy does not exist!!!

FFAC
Occasional Participant

Who the hell has time to RE-research a process that we have known for years only becuase YOU as a vendor decided to change the process???? So you sent out an email letting customers know, DID you provide live workshops? DID you provide a survey to see IF you cusotmers really wanted this?  Most of us here are in volunteer roles and DO NOT have time to recreate wheels each time.  I work full time, but this is a position I do on my time.  It is so much easier to copy and change a few dates.  PLEASE BRING THE **bleep** FEATURE BACK....I use this company for tow organizations and will be going elsewhere if you do not fix this dumb problem you guys created...

KarenA25180
Participant

I used to copy a campaign and redesign it. Then send off to my customers. I cannot find the COPY prompt. PLEASE HELP!

Hello @KarenA25180 

 

We are in the process of discontinuing the Legacy Editor. You can get more information on that here.

We still have the ability to create new email campaigns using our newer Third Generation Editor.

 If you'd like assistance with the transition you can always call into our support team or use this helpful article. 


Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.