[Legacy Email Editor Retirement] No longer able to copy legacy email

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[Legacy Email Editor Retirement] No longer able to copy legacy email

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

1 ACCEPTED SOLUTION

Hello everyone!

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.

 

We welcome any feedback about this editor. If you would like to see a feature included, please leave your feedback here. This directly posts to our Get Feedback area where posts are read by the Product team. They use the feedback left by customers to make decisions on future feature updates based on what is getting the most volume. While we welcome your thoughts and comments here, it is best to post on that board so your feedback can be tracked easier.


Frankie.P
Community & Social Media Support

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249 REPLIES 249

I am also looking to copy a campaign...so we can't do that anymore? We use it to copy the English campaign and then I translate into Spanish!!

Please help

Hello @JanyneK280 ,

 

If you were still using the legacy editor, and you're no longer seeing Copy as an available function, you'll need to transition to the current, up-to-date email editor. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

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Regular Participant

Dear CC - Your recent decision to overhaul all old formats of the builder is understandable, but, you could do a better job at helping customers adjust. I called in yesterday and someone attempted to recreate my email template and did a minimal and horrible job. They never offered a link or video to learn how to adjust to the new operations etc. Moreover, if I needed to get out yesterday, didn't go out. I'm now trying to completely rebuild something that has taken months to make and feel like you've made this more complicated instead of improving on the builder. Its too limiting and once again, I can't get info out today or tomorrow because I can't figure out this new stuff. Please find a better, user-friendly way to transition customers when you make dramatic changes like this.

Hello @KrisHicks,
I understand your frustration on having to adjust to a new editor. We pride ourselves here as having excellent customer service and I'm sorry that we didn't provide you with better information. Here is a link that shows how to adjust from the older editor to our current version. It also has a link to a video tutorial at the beginning, as well as side by side screen shots to help understand the changes better. Please contact us if you have any specific issues or need help on how to do specific options within the new editor. 


Timothy_G
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This so called new editor has features I don't need and do not care.  Wordpress changed to a new editor but they still allow the legacy editor and legacy posts can be modified.  Are you all incompetent or what?

Regular Participant

I enjoyed the option of copying my Legacy email and I am looking for a similar type since the copy option is unavailable. I create an "eNews" for my UU Fellowship every week, we are not selling a product, I am informing folks about what is happening with our events. All of the templates I tried are geared to selling, I can't easily add blocks like before and the pictures cannot be centered or sized like before. HELP!!!

BTW, I DID try chatting, I spent half and hour, got bounced back and forth between "assistants" and they do not know your product. I, too, am doing this from home.

 

SUUFVolunteer@yahoo.com

Regular Participant

I am not trying to sell a product, just get information out to my UU Fellowship, I need a straight, single column, blank template that I can add blocks as needed, not ads.

 

Employee

Hello @MaryC2,

 

I understand how frustrating it can be to have to learn a new process for editing/making emails. Once you have created the new newsletter once in the new editor, you will be able to copy it like before. When creating a new email in the new editor, on the template picking page there is a search option at the top. If you search "Newsletter" it will show you a half dozen templates specifically designed towards newsletters, including a Basic Newsletter that contains no pictures. 
To help with the transition from the Legacy editor to our new one, here is a link to an article that describes the differences and even has side by side screen shots to compare how it is done in each editor. It even includes a video tutorial option.
We also have representatives that can help you learn the new editor process and can be reached by phone or chat here.


Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

The only reason I have not switched to is that I did not want to recreate templates.  Now you force me to switch since I have to recreate them anyway.  What a bunch of incompetent uncaring idiots.  Now i can cancel and save money

Please do NOT end legacy emails. I read the "why" and I don't care about a few display bugs. I have years of work saved in legacy form and desperately need to reuse them. I HATE the new format and can't do half of what's necessary. You will cripple my efforts if I can't copy legacy format.

Frequent Participant

Same story here. We have been a customer a long time and that is about to end. The copy function is totally gone.

Health Practitioners & Centers

I want to just use my format for the newsletter. I do not see how I can repeat this format this month. I have pay a lot of money to this website I want to speak with someone about the ugly options offered now.

Hello @JillK06 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Established Member

They won't change/fix the new editor - I've had to go to another company to send my newsletters now; Constant Contact is just a database for my old subscribers at this point, and soon there will be no need for that...

Here's what one of CC's customer service people told me a month ago about how the editor is messing up my template and haven't heard back since:

"...the alignment issues happening with your design are the result of an issue with our editor, not an issue with your code. I appreciate your having brought this to our attention, as this issue had not been previously reported to us.

I have passed the report along to our engineers. While I'm unable to estimate the time frame in which it may be fully resolved, I will keep this case open, to ensure that we notify you once the issue has been corrected."

That's one of those "ah well, it happens. We'll just keeping with the customers it works with" answers, so good look with your issue.

Hello @ChrisB10 ,

 

The message you're replying to is explicitly regarding the 3ge email editor, not the custom code editor. Your case was already submitted to the engineers. Not every issue can be fixed in a set amount of time, and the custom code editor isn't the only thing the engineers are working on. It becomes a matter of deciding which issues to address in what order they show up, as well as their weighted impact and number of reports.

 

If you have any additional questions regarding your custom code editor issues, you're free to contact support and ask to speak with the team that handles custom code editor troubleshooting. Otherwise, the agent that was working on your previous case(s) will respond back to your email when they're able to.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Health Practitioners & Centers

I want to use my format not the crap you offer.

Hi @JillK06 

 

I apologize for any confusion there may be with your email campaign! I have taken a look at your account and can see your previous campaigns were in our Legacy Newsletter templates. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor. The good news is you can however recreate your email in our updated Email Newseltters. These templates do offer the ability to be copied.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

This is horrible!  We are no longer able to copy previous campaigns.  This is how we create new monthly newsletters by writing on top of the previous edition.  It enables us to update previous articles without having to recreate the entire newsletter each month.  In addition, it allows us to pull articles we ran in previous years to copy and update them each year.  HELP!  HELP!  This is an important feature.  Please bring this feature back.  I can't use Constant Contact without it.

Participant

Hi,

 

The very helpful option to copy a previous Eblast is now no longer available. This shortcut enabled us to quickly copy an already formatted document, so we didn't have to start from scratch.

Please reinstate the option to copy an existing Eblast, or let us know how else to do this.

 

Thank you.

I'm having a similar issue. When I click on the "more" drop down menu only certain campains have "copy" as an option. 

Regular Participant

Same problem here.  I can't get a job done because of it.  Right now I'd have to recreate the entire format/text/graphics.  So time consuming.  CONSTANT CONTACT---need immediate fixing please.