[Legacy Email Editor Retirement] No longer able to copy legacy email

[OfficeM576]

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

[SamiJoF]

Same story here. We have been a customer a long time and that is about to end. The copy function is totally gone.

[JillK06]

I want to just use my format for the newsletter. I do not see how I can repeat this format this month. I have pay a lot of money to this website I want to speak with someone about the ugly options offered now.

[William_A]

Hello @JillK06 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[ChrisB10]

They won't change/fix the new editor - I've had to go to another company to send my newsletters now; Constant Contact is just a database for my old subscribers at this point, and soon there will be no need for that...

Here's what one of CC's customer service people told me a month ago about how the editor is messing up my template and haven't heard back since:

"...the alignment issues happening with your design are the result of an issue with our editor, not an issue with your code. I appreciate your having brought this to our attention, as this issue had not been previously reported to us.

I have passed the report along to our engineers. While I'm unable to estimate the time frame in which it may be fully resolved, I will keep this case open, to ensure that we notify you once the issue has been corrected."

That's one of those "ah well, it happens. We'll just keeping with the customers it works with" answers, so good look with your issue.

[William_A]

Hello @ChrisB10 ,

The message you're replying to is explicitly regarding the 3ge email editor, not the custom code editor. Your case was already submitted to the engineers. Not every issue can be fixed in a set amount of time, and the custom code editor isn't the only thing the engineers are working on. It becomes a matter of deciding which issues to address in what order they show up, as well as their weighted impact and number of reports.

If you have any additional questions regarding your custom code editor issues, you're free to contact support and ask to speak with the team that handles custom code editor troubleshooting. Otherwise, the agent that was working on your previous case(s) will respond back to your email when they're able to.

[JillK06]

I want to use my format not the crap you offer.

[Frankie_P]

Hi @JillK06 

I apologize for any confusion there may be with your email campaign! I have taken a look at your account and can see your previous campaigns were in our Legacy Newsletter templates. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor. The good news is you can however recreate your email in our updated Email Newseltters. These templates do offer the ability to be copied.

[LaToyaP899]

This is horrible!  We are no longer able to copy previous campaigns.  This is how we create new monthly newsletters by writing on top of the previous edition.  It enables us to update previous articles without having to recreate the entire newsletter each month.  In addition, it allows us to pull articles we ran in previous years to copy and update them each year.  HELP!  HELP!  This is an important feature.  Please bring this feature back.  I can't use Constant Contact without it.

[KatherynM9]

Hi,

The very helpful option to copy a previous Eblast is now no longer available. This shortcut enabled us to quickly copy an already formatted document, so we didn't have to start from scratch.

Please reinstate the option to copy an existing Eblast, or let us know how else to do this.

Thank you.

[JasonG3]

I'm having a similar issue. When I click on the "more" drop down menu only certain campains have "copy" as an option. 

[THE_BAY]

Same problem here.  I can't get a job done because of it.  Right now I'd have to recreate the entire format/text/graphics.  So time consuming.  CONSTANT CONTACT---need immediate fixing please.

[William_A]

Hello @KatherynM9 and @JasonG3 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[THE_BAY]

I usually send an email as a draft to our team on Wednesday, copy it, make edits and then send the final on Friday.
However, the copy function is gone.  Are other people experiencing this?  How can I copy this email to use it as a start to a new campaign?

[William_A]

Hello @THE_BAY ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[GeorgeC59]

Hi There,

Usually we would copy our older emails, update some information, and send it off, but we are no longer able to copy the template. On our other business account we are still able to do this. When I click on create and, email, and click on previous template, I get this error:

Oops! Something went wrong.

To fix this problem, we suggest that you return to the previous page, then try again.

If that doesn't work, log back in to Constant Contact, then try again.

If you continue to receive this error please contact our Support Team.

[William_A]

Hello @GeorgeC59 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[DarrellS7]

I need to find another company then.  They are disabling features that save time.  As a busy business owner thats not ok.  What idiot is running this company?

[DarrellS7]

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5851-create-an-email-campaign-using...

An the instructions above literally don't work.   Says error and goes to log in page.   Can I get a refund for for this month?  Constant contact literally costs me hundred of $ today because I cant send an email and no time to make another from scratch.

[William_A]

Hello @DarrellS7 ,

I just clicked your link and it opened fine for me. Have you had a chance to perform any basic connectivity troubleshooting? Clearing your cache, disabling addons/plugins, or checking security programs?

Here's the plain link without any tracking, language checks, etc.: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5851-create-an-email-campaign-using...

[DarrellS7]

Never any problems prior till you all changed everything.

All cookies and cash cleared.

Create>Email>Recent>click on email > error  Oops! Something went wrong.

To fix this problem, we suggest that you return to the previous page, then try again.

If that doesn't work, log back in to Constant Contact, then try again.

If you continue to receive this error please contact our Support Team.

[William_A]

Nothing has actually changed for the website, @DarrellS7 . 3ge has been around for years and has been where we've actually developed the program since the 2ge was always destined to become defunct.

I just went into your account, and was able to make a 3ge email without any issue (called CSC TEST) in your Campaigns tab. This would indicate you're dealing with a connectivity issue outside of our system that is resulting in you not being able to navigate our site. Have you had a chance to see if the issue occurs on other browsers or in Incognito / Private browsing? If using another browser / using private doesn't get around the issue, please provide us a screenshot of your internet speed test, including the More Info section. Once we have that we can do some more advanced troubleshooting.

With all this in mind, if you haven't seen any of our other responses, if you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers. If you want a completely fresh redesign, you can hire our designers for a one-time price.