[Legacy Email Editor Retirement] No longer able to copy legacy email

[OfficeM576]

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

[ChrisB10]

They won't change/fix the new editor - I've had to go to another company to send my newsletters now; Constant Contact is just a database for my old subscribers at this point, and soon there will be no need for that...

Here's what one of CC's customer service people told me a month ago about how the editor is messing up my template and haven't heard back since:

"...the alignment issues happening with your design are the result of an issue with our editor, not an issue with your code. I appreciate your having brought this to our attention, as this issue had not been previously reported to us.

I have passed the report along to our engineers. While I'm unable to estimate the time frame in which it may be fully resolved, I will keep this case open, to ensure that we notify you once the issue has been corrected."

That's one of those "ah well, it happens. We'll just keeping with the customers it works with" answers, so good look with your issue.

[William_A]

Hello @ChrisB10 ,

The message you're replying to is explicitly regarding the 3ge email editor, not the custom code editor. Your case was already submitted to the engineers. Not every issue can be fixed in a set amount of time, and the custom code editor isn't the only thing the engineers are working on. It becomes a matter of deciding which issues to address in what order they show up, as well as their weighted impact and number of reports.

If you have any additional questions regarding your custom code editor issues, you're free to contact support and ask to speak with the team that handles custom code editor troubleshooting. Otherwise, the agent that was working on your previous case(s) will respond back to your email when they're able to.

[JillK06]

I want to use my format not the crap you offer.

[Frankie_P]

Hi @JillK06 

I apologize for any confusion there may be with your email campaign! I have taken a look at your account and can see your previous campaigns were in our Legacy Newsletter templates. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor. The good news is you can however recreate your email in our updated Email Newseltters. These templates do offer the ability to be copied.

[LaToyaP899]

This is horrible!  We are no longer able to copy previous campaigns.  This is how we create new monthly newsletters by writing on top of the previous edition.  It enables us to update previous articles without having to recreate the entire newsletter each month.  In addition, it allows us to pull articles we ran in previous years to copy and update them each year.  HELP!  HELP!  This is an important feature.  Please bring this feature back.  I can't use Constant Contact without it.

[KatherynM9]

Hi,

The very helpful option to copy a previous Eblast is now no longer available. This shortcut enabled us to quickly copy an already formatted document, so we didn't have to start from scratch.

Please reinstate the option to copy an existing Eblast, or let us know how else to do this.

Thank you.

[JasonG3]

I'm having a similar issue. When I click on the "more" drop down menu only certain campains have "copy" as an option. 

[THE_BAY]

Same problem here.  I can't get a job done because of it.  Right now I'd have to recreate the entire format/text/graphics.  So time consuming.  CONSTANT CONTACT---need immediate fixing please.

[William_A]

Hello @KatherynM9 and @JasonG3 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[THE_BAY]

I usually send an email as a draft to our team on Wednesday, copy it, make edits and then send the final on Friday.
However, the copy function is gone.  Are other people experiencing this?  How can I copy this email to use it as a start to a new campaign?

[William_A]

Hello @THE_BAY ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[GeorgeC59]

Hi There,

Usually we would copy our older emails, update some information, and send it off, but we are no longer able to copy the template. On our other business account we are still able to do this. When I click on create and, email, and click on previous template, I get this error:

Oops! Something went wrong.

To fix this problem, we suggest that you return to the previous page, then try again.

If that doesn't work, log back in to Constant Contact, then try again.

If you continue to receive this error please contact our Support Team.

[William_A]

Hello @GeorgeC59 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[DarrellS7]

I need to find another company then.  They are disabling features that save time.  As a busy business owner thats not ok.  What idiot is running this company?

[DarrellS7]

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5851-create-an-email-campaign-using...

An the instructions above literally don't work.   Says error and goes to log in page.   Can I get a refund for for this month?  Constant contact literally costs me hundred of $ today because I cant send an email and no time to make another from scratch.

[William_A]

Hello @DarrellS7 ,

I just clicked your link and it opened fine for me. Have you had a chance to perform any basic connectivity troubleshooting? Clearing your cache, disabling addons/plugins, or checking security programs?

Here's the plain link without any tracking, language checks, etc.: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5851-create-an-email-campaign-using...

[DarrellS7]

Never any problems prior till you all changed everything.

All cookies and cash cleared.

Create>Email>Recent>click on email > error  Oops! Something went wrong.

To fix this problem, we suggest that you return to the previous page, then try again.

If that doesn't work, log back in to Constant Contact, then try again.

If you continue to receive this error please contact our Support Team.

[William_A]

Nothing has actually changed for the website, @DarrellS7 . 3ge has been around for years and has been where we've actually developed the program since the 2ge was always destined to become defunct.

I just went into your account, and was able to make a 3ge email without any issue (called CSC TEST) in your Campaigns tab. This would indicate you're dealing with a connectivity issue outside of our system that is resulting in you not being able to navigate our site. Have you had a chance to see if the issue occurs on other browsers or in Incognito / Private browsing? If using another browser / using private doesn't get around the issue, please provide us a screenshot of your internet speed test, including the More Info section. Once we have that we can do some more advanced troubleshooting.

With all this in mind, if you haven't seen any of our other responses, if you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers. If you want a completely fresh redesign, you can hire our designers for a one-time price.

[DarrellS7]

No connectivity issues.  100MBps download.  Not gonna waste my time with a  screenshot.  You guys are deflecting to blame your customer.

There are no issues.  Tried on multiple browsers.

The issue is CC changed things to where I can no longer take an already sent email, copy it , modify and send another.  So CC now wants me to create an email form scratch each time?  It is insane that CC would do this.

So in already challenging times CC want business owners such as my self that are already doing 80 hour a week work weeks to do even more work than when they should not have too.

CC is totally and completely out of touch with its customers.

The fact that I am paying $200 a month for this is a joke.

[William_A]

Hello @DarrellS7 ,

Again, I was easily able to make a 3ge email in your account the normal way, which would indicate something on your end is preventing the same action.

Additionally, as we've stated before in this thread and in the emails sent out, 2ge's ability to be copied was taken away, not the copy functions of various other campaign types. The ability to create brand new 2ge emails was already removed years ago when 3ge was released, so 2ge only ever existed via copying very old, outdated templates.

Getting us the screenshot is part of the troubleshooting process, and without that we're not really able to assist you in figuring out what's causing your site navigation issues. Once again, you're more than welcome to call in if you'd like one-on-one guidance on how to use the current, mobile-compatible editor (including how to copy it over and over again for future templates).

[DarrellS7]

Cant even get into old emails to get the code used.  Literally everything must be remade.  I hope CC goes bankrupt.  Its a tough time for business owners and this company just made all our lives harder by allowing someone that works there to justify their job and stay busy by attempting to fix things that arent broken.

[BradS41]

I have used constant contact for about 8 years now. Always been happy. This weekend I was locked out of copying my old emails and was forced to use a new template / new design engine. I am VERY UNHAPPY with the design engine and VERY UNHAPPY with not being able to use my old emails. 

If it is possible, I would like the ability to re-use the old design template and re-use my old emails ASAP.

I run a stone distributor, we sell granite and marble. We get in shipments every day, and every day the shipments look different. So Every day I use to put like 10-50 images in an email with prices and send out. Everyone was happy. With the old editor I could add as many images and as much text into the body of the email and it was easy and VERY FAST

With the new editor, I have to add a text pane, then a picture frame, then a text pane, then a picture frame. This is taking about 20X as longer, and after the 5th image/text pane addition the email starts to lag and it becomes increasingly difficult. 

With the current editor, I am unable to add images below a text. It just shows up next to the text and I cant move the image at all. 

I am VERY unhappy. This does NOT support my business and if you guys cant fix this for me I am going to move providers. 

[Zoe_H]

Hello @BradS41,

Thank you for reaching out to the Community! I do apologize for any inconvenience this may have caused. We do understand that creating something from scratch can take more time than you wanted, and we won't be able to go back to the outdate, not mobile responsive version of Constant Contact. If you would like additional assistance with creating your newsletter, please send us an email at social_support(at)constantcontact(dot) and request information about getting a Professionally Designed template made based off your last newsletter sent. 

Also, if you want an image underneath text, you will want to make sure your paragraphs are all in separate text blocks. If you have multiple paragraphs and a huge body of text in one text block, you won't be able to put an image anywhere within that text. You will want to separate all paragraphs using multiple text blocks found on the left hand side of the editor. 

[BradS41]

Zoe I don't think you read my email

In your previous editor I could add 50 images into one text block. It was very simple and easy.

Now I have to individually add 50 text blocks and 50 image blocks every time I make a email. This takes MUCH longer and is not something that will work for my business going forward. 

[Zoe_H]

Hello @BradS41,

We do completely understand how you are feeling with the new editor and are more than happy to submit your feedback on this. Something that may make your experience a little better would be to use our layouts instead of adding individual blocks.