[Legacy Email Editor Retirement] No longer able to copy legacy email

[OfficeM576]

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

[Caitlin_M]

Hi @AnneM77. We did notify any customers who would be affected by this change but I apologize if our communication did not reach you. We chose to disable the ability to copy since we are moving forward with our updated editor and we are dedicating resources to making this editor the best it can be. We welcome any feedback about this editor so we can forward your thoughts to our Product team. 

[JulieHohe]

I do not like this new idea.  I will need you to recreate the newsletter for us.  We paid for the template you made and I am not paying again to recreate it.  Please let me know when this can be done.  We need our next newsletter to go out on Tuesday, June 16, 2020.  Thank you.  

[MelissaW50]

Yes! I only had minutes to send a reminder before my event yesterday and had to skip it. It caused me to lose several sales. I want them to rebuild mine for free too! Anyone know if a good company to switch to?

[marks850]

hi

i have always used the copy campaign feature as well.  They stopped it so we basically have to pay to send the same type of template again .  I will be looking for a new provider now as well.  This is a crap move to remove features from a service we pay for and have used for a long time.

[RYR_Program]

I fail to understand how disabling the copy feature helps your other efforts?

[Jeff10240]

I have templates created for announcements and a newsletter.  I normally copy a recent one and edit it with new content and send it.  I cannot do this now so I am paying hundreds of dollars per year for a useless program.  I do not want or need a new editor and do not want to spend hours recreating my templates.

[RobertK61]

All of a sudden, the copy function on campaigns is missing. I need to copy the last post and redo the content, so I don't have to start from scratch in designing it again.  What gives? Is the copy function somewhere else? I hit More Actions, but copy is not there.

[William_A]

Hello @RobertK61 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[21stEditions]

This is totally unacceptable.  When a company creates a template for their newsletter it is the same as a logo...it becomes an identity of your company.  You don't see Coca Cola changing their logo...newsletters are the same.  Our customers know when they see this newsletter it is from us.  Time is money and I am not spending my money on useless times of recreating templates and having to recreate the newsletters each time.  Whoever approved of this idea should be fired.

[YouthAlive]

Also, I hate your templates. I had mine the way I and my readers and my boss liked it. Also the sample content in your templates is depressing. It's just so stupid.

[JennK37]

This is a terrible idea. We will not be using Constant Contact anymore. 

[AmyJ322]

Whenever I try to copy a campaign the text doesn't copy.

[William_A]

Hello @AmyJ322 ,

Since we're unable to recreate the issue, could you please provide some answers to the following troubleshooting questions?

• When you try to copy the campaigns, are you seeing any error messages?
• Does refreshing / reloading the page alleviate the issue at all? 
• Does this issue occur in other browsers?
• Does clearing your cache (just the browser's cached images and files) allow you to make copies without any issues?

[KennethD2]

copy missing from menu

[Zoe_H]

Hello @KennethD2,

I took a look in your account and it looks like the copy feature has been removed from your account because you are using the older, not mobile responsive version of Constant Contact. You will need to create a new email campaign in order to use the copy feature again using our mobile responsive and user friendly templates. We can submit a request to convert your last email into the new updated system. That will take up to 3-4 business days to complete. I do apologize for any inconvenience this may have caused. Unfortunately, the older templates you are using may have formatting issues when sending and are not mobile responsive. 

[JeffLewis]

I would like to copy a recent campaign I sent, but the COPY function is gone. I do see I can get to a recent template by pushing this new (?) "Create" button, but the copy function is goner and selecting a previous template results in an error page. .

[William_A]

Hello @JeffLewis ,

If the email you're trying to copy is a Legacy Email type, then you were likely one of the accounts in the most recent wave of retirements that we sent emails about. I'd recommend recreating the campaign you're trying to copy in the current editor.

[susanb4]

And how do you recreate the campaign in the current editor?

This is a real bummer. I liked the copy function and now it is gone. Not progress.

[William_A]

Hello @susanb4 ,

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[IGSAN]

This blows - need to redesign email

[ShannonL34]

I can't believe you ended the ability to copy previous news letters! What a **bleep** move!!!!!

[William_A]

Hello @ShannonL34 ,

We apologize for the inconvenience. However, we have been moving away from the legacy editors ever since our mobile-friendly template builder was introduced several years ago. With that said, taking a look at your account - yours was part of one of the latest waves we emailed to about this transition. 

If you'd like more information on making the switch from the old Legacy editor to the current one, feel free to check out this article. Our Knowledge Base has a ton of information available on building emails to help ease this transition further.

[AWCox]

Who has time for this??? Come on! Very inconvenient! I guess what used to take me a half an hour will now take me all day to recreate.....

[MelissaW50]

The copy feature is missing. This is what I use to start every single campaign. You have lost my business if it is gone. Please advice. Thanks.

[William_A]

Hello @MelissaW50 ,

It looks like you've been using the legacy email builder, which we've been transitioning from for the past few years. It appears your account was included in the latest wave of transitions, which we've been sending emails out about for accounts that are affected by this shift. 

I'd recommend checking out our article on switching from the old editor to the new one. We have all kinds of resources on both regular site, as well as articles, guides, and tutorials on Knowledge Base. These can be extremely useful to ease the transition between editors, and to better understand our current, mobile-friendly editor.