[Legacy Email Editor Retirement] No longer able to copy legacy email

[OfficeM576]

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

[William_A]

Hello @BobR41 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[JudiN47805]

I can't find a way to copy a campaign. What happened?

[William_A]

Hello @JudiN47805 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[ElaineH325]

You certainly did not consult your users prior to making that change!!! reinstate it...simple as that.  

[jeffD061]

We copy and modify past campaigns. I can't do that now... can you help?

[William_A]

Hello @jeffD061 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[AnneS903]

This feature was the best part of CC. Why did you change it. I cannot find how to start over.

[William_A]

Hello @AnneS903 ,

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[DeirdreA4]

I can not use any previous email as a starting template. I keep getting "Oops! Something went wrong" The built in default templates work but obviously, I don't want to use them. It said to contact the Support Team so that's what I'm doing. Please help.

[William_A]

Hello @DeirdreA4 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[IanM75]

Constant Contact was mediocre to begin with, and it seems like you are intentionally trying to make terrible. How come i am no long able to copy old campaigns? Please let me know

[William_A]

Hello @IanM75 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[EdyC7]

I understand that you needed to update the editor, but not letting your customers know that they would have to RECREATE the entire template was a huge oversight. If we would have known a month ago, we would have spent the time to update our campaigns. Now the day we have to send an email, we cant! 

This is a serious f-up on your side.

[William_A]

Hello @EdyC7 ,

We always send out an email notice one month ahead of retiring an account's legacy editor copy functions. This would've gone to the account's primary email address, though we have no control over a recipient or their domain having our emails blocked, spam filtered, etc.

[LaurenT825]

cannot copy last week's post

[William_A]

Hello @LaurenT825 ,

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[MichaelQ066]

Removed the copy feature? What are ye thinking? Constant contact is useless now...

[William_A]

Hello @MichaelQ066 ,

As you may have read elsewhere in this thread, only the ability to copy emails made in the legacy editor has been removed. The legacy editor has not been developed for several years now, is using an outdated, defunct system, and has lower deliverability rates due to older coding and access to tools that the vast majority of email clients no longer support. 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.

[Jeff10240]

Your new editor is a joke.  Only 5 blocks, REALLY.  No HTML, No Tables.  I compare with Wordpress with dozens of blocks and HTML.  has More blocks and HTML as well as a template creation language.

Your editor is nothing.

[William_A]

Hello @Jeff10240 ,

What 5 blocks are you only seeing? There's:

• Text
• Image
• Buttons
• Dividers
• Spacers
• Social
• Video
• Read More
• Shopify
• WooCommerce
• Eventbrite
• Poll
• RSVP
• Donation
• Coupon
• SurveyMonkey
• 14 pre-built layout blocks for quicker text/image/border setups

Additionally, if you're wanting to use HTML, you're welcome to use the custom code editor. So that we can collect feedback, what other blocks are you wanting available?

[MargoP23]

this is the most asinine thing this company could do.  if they knew anything about their customer base, they would know it's people sending out frequent emails and most likely just changing content.  i have to send an email right now, i didn't set up my original template, and i have no idea how to do it. customer service is closed til monday.  unbelievable....