[Legacy Email Editor Retirement] No longer able to copy legacy email

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OfficeM576
Regular Participant

[Legacy Email Editor Retirement] No longer able to copy legacy email

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

1 ACCEPTED SOLUTION

Hello everyone!

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.

 

We welcome any feedback about this editor. If you would like to see a feature included, please leave your feedback here. This directly posts to our Get Feedback area where posts are read by the Product team. They use the feedback left by customers to make decisions on future feature updates based on what is getting the most volume. While we welcome your thoughts and comments here, it is best to post on that board so your feedback can be tracked easier.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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291 REPLIES 291
MarcusB
Consulting & Training

The Copy Campaign Function isn't working.  I understand it's been disabled. 

 

We've invested enormous amount of time and money for last ten years with Constant Contact building simple templates that just work.  

 

Why do this to your customers?  How do I get our templates back?

 

None the less, a business decision on your part = my loss.  

SamK094
Occasional Participant

Hello,

 

I've been a subscriber of your service for several years.  I am about to leave because I cannot use my old template that has been working quite well for a long time.  I want to copy the very same design and template as I had been using, but this option is not allowed under your new protocols.  Can you help with this?

 

Sam Korsmoe

Greater Yellowstone Adventure Series 

 

 

Hello @SamK094,

 

We apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. 

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I, too, am having the same issue.  Sat down to do my newsletter tonight and find out I can't  I have tried following the way it says to adapt it, but it is not working!  This is a rotten time of year to change things!

Karen

FFAC
Occasional Participant

DUMBEST DECSION EVERRRRR!!!! Who has time to sit here recreate all of these stupid emails!!! I need to look for a new service....SMDH.  Whoever decided this is an IDIOT!!!!

ColoradoO
Participant

Seems like I'm unable to copy an existing campaign anymore. Can you tell me what's the procedure to do so? Thanks. Bruno

Hello @ColoradoO ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
AmyN677
Participant

I am going to evaluate moving to a different service. I do not have the time to recreate an email template every month. Plus, we use a calendar feature in our emails that lists upcoming events. To have to retype those each month will be a huge pain. Going to explore my other email sending options.

Hello @AmyN677 ,

 

Only the ability to copy the legacy templates has gone away. You can still copy emails made in the current, up-to-date editor.

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
MinU
Regular Participant

I wasn't aware until today (the day I send out a newsletter to my org's supporters) that I would not be able to copy our template any longer. With time, I can work to recreate and hopefully even improve it, but does anyone have suggestions if I need to send sooner than I can do that? All assistance is greatly appreciated!

I just found this same issue this morning when I came in to copy for my next email campaign. Very painful to not be able to utilize what I worked so hard to recreate and improve only a few months ago! 

Hello @MinU and @MGC16 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
RyanH59
Occasional Participant

Can't use any of our old templates now. THIS IS CRAZY. Now I have to remake all my templates that I use to use? It took me weeks to make these. I'll be cancelling CC and using a cheaper solution because of this. The only reason we were continuing to use CC is because it was already set up.

RyanH59
Occasional Participant

This is a horrible decision to basically wipe out years of custom templates we have designed. Are you all insane? I'm moving to a different platform.

GaryY9
Occasional Participant

I am in NZ and can't get anyone at Constant Contact to answer any of my email queries I send.  Chat and phone no longer works, what are you suppose to do to get help.

 

GaryY9
Occasional Participant

I am in NZ and no longer can get support by chat or phone. I have emailed several times but no one is responding. Someone needs to email me so I can send back my questions. Everytime I email it just says someone will come back and no one does, it suggests to phone or chat but that is disconnected?

Hello @GaryY9 ,

 

It looks like our agents responded to each of the chat and webform cases you made. In case you didn't notice their responses:

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
SteveD695
Occasional Participant

I can't copy old emails?  Can we no longer send emails?

Hello @SteveD695 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
LisaS115
Regular Participant

I’m definitely looking at alternate platforms. Nearly all of my campaigns are just modifications of previous emails. Recreating all of them now is completely unacceptable somI might as well do it on or one of those others. I understand CC moving to a more current editor, but they should have worked out a way to migrate at least the bulk of the prior content. Additional plus for leaving CC is that “Lisa” was the person who set it up in the first place but not me, and While I have full admin access, that’s something that I’ve never been able to change. The new CC might be better, but not for me.

PaulC298
Occasional Participant

Some of us have businesses or other organizations to run and don't have the luxury of taking the better part of a day to recreate templates we have used for a long time. This decision is a horrible and inconsiderate one, and very inconvenient. It is just now that I see I cannot send emails. You made your competitors very happy.

 

I have been using Constant Contact for nearly 10 years.

 

I will be cancelling this week.

 

Glad I don't run my two businesses the same way you run yours.

 

Paul