[Legacy Email Editor Retirement] No longer able to copy legacy email

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OfficeM576
Regular Participant

[Legacy Email Editor Retirement] No longer able to copy legacy email

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

1 ACCEPTED SOLUTION

Hello everyone!

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.

 

We welcome any feedback about this editor. If you would like to see a feature included, please leave your feedback here. This directly posts to our Get Feedback area where posts are read by the Product team. They use the feedback left by customers to make decisions on future feature updates based on what is getting the most volume. While we welcome your thoughts and comments here, it is best to post on that board so your feedback can be tracked easier.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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258 REPLIES 258

Hello @MinU and @MGC16 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
RyanH59
Occasional Participant

Can't use any of our old templates now. THIS IS CRAZY. Now I have to remake all my templates that I use to use? It took me weeks to make these. I'll be cancelling CC and using a cheaper solution because of this. The only reason we were continuing to use CC is because it was already set up.

RyanH59
Occasional Participant

This is a horrible decision to basically wipe out years of custom templates we have designed. Are you all insane? I'm moving to a different platform.

GaryY9
Occasional Participant

I am in NZ and can't get anyone at Constant Contact to answer any of my email queries I send.  Chat and phone no longer works, what are you suppose to do to get help.

 

GaryY9
Occasional Participant

I am in NZ and no longer can get support by chat or phone. I have emailed several times but no one is responding. Someone needs to email me so I can send back my questions. Everytime I email it just says someone will come back and no one does, it suggests to phone or chat but that is disconnected?

Hello @GaryY9 ,

 

It looks like our agents responded to each of the chat and webform cases you made. In case you didn't notice their responses:

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
SteveD695
Occasional Participant

I can't copy old emails?  Can we no longer send emails?

Hello @SteveD695 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
LisaS115
Regular Participant

I’m definitely looking at alternate platforms. Nearly all of my campaigns are just modifications of previous emails. Recreating all of them now is completely unacceptable somI might as well do it on or one of those others. I understand CC moving to a more current editor, but they should have worked out a way to migrate at least the bulk of the prior content. Additional plus for leaving CC is that “Lisa” was the person who set it up in the first place but not me, and While I have full admin access, that’s something that I’ve never been able to change. The new CC might be better, but not for me.

PaulC298
Occasional Participant

Some of us have businesses or other organizations to run and don't have the luxury of taking the better part of a day to recreate templates we have used for a long time. This decision is a horrible and inconsiderate one, and very inconvenient. It is just now that I see I cannot send emails. You made your competitors very happy.

 

I have been using Constant Contact for nearly 10 years.

 

I will be cancelling this week.

 

Glad I don't run my two businesses the same way you run yours.

 

Paul

Hello @PaulC298,

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
ErikG39
Participant

I cannot believe you guys took off the copy option. This is bull**bleep**!! I will be canceling my account. Thanks for nothing.

Hello @ErikG39 ,

 

Only the ability to copy emails made in the retired legacy editor is being removed. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
NancyM02
Regular Participant

@William_D  @Zoe_h  @Frankie_P:   

This is an outrageously unprofessional, incompetent and self-immolating action by Constant Comment (CC).  Since the beginning of the computer age 30 years ago, every software application had the ability to make copies of its output files, to permit creating drafts, modifications, updates, etc.  And since back then as it is now, nearly everywhere else in the world of software apps new application versions, upgrades, etc. can ingest the output of previous versions and provide updated versions.  If CC wants to stay in business at all, CC should provide more than promises of phone support for dealing with this on lines that go unanswered.  CC should refund to all subscribing customers a free month's subscription, as a partial compensation for enduring this painful transition.  And CC should ASAP crank out and execute a script to translate all CC subscribing users' existing past recently used (within say past 6 months) campaign layout files to versions compatible with the new editor.  The latter should be done gratis and immediately or sooner.  As many users' comments have mentioned, we were accustomed to quickly copying an existing previous campaign and revising it, so we did it just before it needed to go out.  Now many or all business users of Constant Comment are likely to suffer lost clients and/or revenue due to this nasty surprise delay.  

VickiP709
Regular Participant

I understand that the feature that allows you to copy your template forward has been eliminated, and I am not happy about this.  I will soldier on to create our December newsletter, but I have tried to use a non-template version in the past and know that this is going to take me twice the amount of time if not more, so I am very disappointed.  Sadly, I am writing the newsletter when customer service is not available, too...  very frustrated.

Hello @VickiP709 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
GilbertP1
Participant

I can no longer make a copy of a previously sent campaign. I used to simply go under more options and make copy. Please help. 

Hello @GilbertP1 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. With that said, this is only affecting your legacy emails. The custom code and regular emails you've made are still available for copying.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CCD7
Occasional Participant

Bring back the COPY function and hurry up before we go to .  I have no interest in creating new templates right now, not to mention the time that involves.

PaulH914
Participant

As in almost every application I have ever used, why not eliminate something that works perfectly.  Then you can replace it with a nonsensical solution that is not understandable.  I have been tying to solve this problem for an hour with no results.  I'm about to move to a different tool by a different company.  bye bye

SallyP355
Regular Participant

I have the updated Legacy editor. And it has a copy button. But as of today, it is unresponsive.

 

I send out a new newsletter each day. Indeed, I've already revamped the entire project since updating to the new CC editor. And I don't have the time to put together a new template every day. I need that copy feature. Why is it not working?