[Legacy Email Editor Retirement] No longer able to copy legacy email

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OfficeM576
Regular Participant

[Legacy Email Editor Retirement] No longer able to copy legacy email

I want to copy an email, as I have always done, but there is no longer an option to do this. I have also tried to contact Constant Contact but the chat never opens and the phone calls doesn't get answered. I have been trying for several days.

Thanks, Jo

1 ACCEPTED SOLUTION

Hello everyone!

 

We apologize for any inconvenience caused from this Copy feature not being available on your legacy campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This up-to-date editor does have the ability to be copied

 

Additionally, we have an article that specifically goes over some of the differences and similarities between the legacy editor and our current one. Feel free to peruse our Knowledge Base for other helpful guides, tutorial videos, tips, and basic troubleshooting assistance regarding the editor.

 

If you'd like some live, one-on-one guidance and screensharing, our friendly phone support staff would be happy to assist you while you make the transition. They can also collect info on what template(s) you'd like to have transposed into the current editor, or get an order written up if you'd like a wholly different, branded template created.

 

We welcome any feedback about this editor. If you would like to see a feature included, please leave your feedback here. This directly posts to our Get Feedback area where posts are read by the Product team. They use the feedback left by customers to make decisions on future feature updates based on what is getting the most volume. While we welcome your thoughts and comments here, it is best to post on that board so your feedback can be tracked easier.


Frankie.P
Community & Social Media Support

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274 REPLIES 274
julieb319
Regular Participant

Recently we received an email stating: 


"Important: As of March 10, you will no longer be able to copy emails you created in your current editor."

 

Does this mean old emails in the old format will not be accessible(will they be deleted?), if I wanted to copy and paste into the new format? What will happen to my library of past emails? Every month we go back and see what we send out historically and we update the information to be relevant for this year. 

What should I do to prepare for this?

Please advise. 

Thank you.

 

Hello @julieb319 ,

 

Any email campaign that is explicitly a Legacy Email will no longer be available for copying. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
julieb319
Regular Participant

Dear William,

Please call me, I don't think you understand what I am asking,

 

Thank you, 

Any emails built using the Legacy editor (will show Legacy Email under its name) won't be copy-able. You can still Preview them, view their reporting info, access their share URL, delete them, etc. You just won't be able to copy them to edit and send.

 

The notification email we automatically sent you only applies if you're still using the Legacy system to build and send your emails. If you're already fully using the current system (marked with Email under its name) then there's nothing you need to do differently. 


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
julieb319
Regular Participant

Thank you William! 

I just wanted to know we would be able to access and view the old without loosing our history.

Loosing the copy feature is rough but we don't have a choice.

We were hoping translation services would be offered by now especially now with the upgrade. Still hoping.

 

all my best, 
Effie

 

all my best, 

Effie

RebeccaG501
Participant

I just read the article on how to copy a 2nd generation email into a 3rd generation email template.  I gave up as it got so complicated.  I don't want your new templates or formats.  I just want to be able to use my old forms of emails.  We are successful and don't sell products.  I just need to send out eblasts!

Is there a simpler way to keep my emails?  Should I just copy them to documents?

I have been using Constant Contact for several years and like it because it is user friendly.  

 

 

Hello @RebeccaG501 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
aleahs
Participant

im DEVISTATED that the hours and hours i spent creating old emails is gone. i can't resend any of them. what do i do?? copy and paste? but there are so many images an do many blocks in mine! HELP what is fastest way to do this! 

Hello @aleahs ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
WarBRDR
Regular Participant

Okay -so is there any way to get the legacy email system back or am I stuck with the new template design which imho sucks

 

There is no east way to drop and drag pics to a specific location in the email body and no easy paypal link --

any ideas ? 

Hello @WarBRDR ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CarolD574
Retail

I guess I have really been asleep at the wheel, because I had NO IDEA I would wake up this morning to find my old templates are unusable. No, I didn't see any pop-ups on the home page, and I have searched for the emails they claim I was sent and there's no mention of it. 

 

Can anybody just send me the links to the tutorial on how to use the new email editor-- I can't seem to easily find that either.

 

Thanks.

Hello @CarolD574 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CynthiaL82
Regular Participant

I feel very frustrated!! I just sent out a Legacy email campaign (and have sent dozens w/ Legacy template in the past). 

I now want to copy it with some edits, but that is now impossible....?  I have a travel business and change dates and photos on campaigns so I don't have to start over completely.

Somehow I missed the news that LEGACY emails would no longer be supported??? I spend HOURS getting the fonts and color blocks and photos looking great, and now it's all gone?????

HELP!!! I am willing of course to change templates or whatever on future emails, but NEED some of those older campaigns so I can copy and edit with new dates and photos, same text.

Thanks very much!

Cynthia

Hello @CynthiaL82 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
JaimeW59
Participant

Since the upgrade it doesnt appear the copy feature is here. I used to always copy my previous newsletter and edit it to send the next month. I was also able to send to re send to new contacts. I do not see that feature either. Please help! Thanks

Hello @JaimeW59 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
BrianG5434
Occasional Participant

Hello, I used to be able to copy a previous email and just change some content. I can't find the copy link anymore. Drag

Hello @BrianG5434 ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
SteveAb
Participant

I am not particularly computer savvy. I use Constant Contact to send out a Newsletter six times a year. I used to be able to copy an old campaign, change the link and send out the new Newsletter in a few minutes. Now I have no idea how to create a campaign on your new platform. Can I just translate an old campaign into your new format and move on????

Hello @SteveAb ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders. The current builder’s emails can be copied.

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price. If you’re unable to call in, you can also submit a form directly to our designers to have a template converted.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.